Patents by Inventor Tamilselvan Ramasamy

Tamilselvan Ramasamy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor
    Patent number: 11012565
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agents.
    Type: Grant
    Filed: September 17, 2020
    Date of Patent: May 18, 2021
    Assignee: Intellisist, Inc.
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy
  • COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR EFFICIENTLY FACILITATING APPOINTMENTS WITHIN A CALL CENTER VIA AN AUTOMATIC CALL DISTRIBUTOR
    Publication number: 20210006658
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agents.
    Type: Application
    Filed: September 17, 2020
    Publication date: January 7, 2021
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy
  • Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor
    Patent number: 10841423
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents for scheduling meetings within a call center is received from a user. An availability status is determined for each agent on the list at a common time. A determination that all the agents on the list are unavailable for a meeting with the user at the common time is made. A notice is provided to the user that all the agents on the list are unavailable. The agents are tracked and at a later time, one of the agents is determined to be available. A determination is made that the user is available at the later time and the available agent is transferred to the user.
    Type: Grant
    Filed: November 13, 2017
    Date of Patent: November 17, 2020
    Assignee: Intellisist, Inc.
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy
  • Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
    Publication number: 20180069960
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents for scheduling meetings within a call center is received from a user. An availability status is determined for each agent on the list at a common time. A determination that all the agents on the list are unavailable for a meeting with the user at the common time is made. A notice is provided to the user that all the agents on the list are unavailable. The agents are tracked and at a later time, one of the agents is determined to be available. A determination is made that the user is available at the later time and the available agent is transferred to the user.
    Type: Application
    Filed: November 13, 2017
    Publication date: March 8, 2018
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy
  • Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor
    Patent number: 9819798
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: November 14, 2017
    Assignee: Intellisist, Inc.
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy
  • Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
    Publication number: 20140270135
    Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.
    Type: Application
    Filed: March 14, 2013
    Publication date: September 18, 2014
    Inventors: Gilad Odinak, David Milstein, Tamilselvan Ramasamy