Abstract: A semantic similarity based configurable system for automatic scenario detection in customer-agent conversations is disclosed. The system understands intent from the vector space semantic similarity between speaker sentences, which is agnostic to the use of synonyms and tolerates a large amount of paraphrasing. This approach scales easily to a large number of customers and can be fed more data to increase accuracy and precision. Furthermore, the system is configurable in real-time so that the client is able to control which intents are detected and how. In some embodiments, the semantic similarity based configurable system comprises a scenario detection system, a conversation tag system, a bi-encoder, and a cross-encoder, where the scenario detection system receives inputs of sample phrases and customer-agent utterances and generates results. The sample phrases may be phrases and keywords that describe a scenario expressing the behavior of a customer or call agent.

Abstract: A semantic similarity based configurable system for automatic scenario detection in customer-agent conversations is disclosed. The system understands intent from the vector space semantic similarity between speaker sentences, which is agnostic to the use of synonyms and tolerates a large amount of paraphrasing. This approach scales easily to a large number of customers and can be fed more data to increase accuracy and precision. Furthermore, the system is configurable in real-time so that the client is able to control which intents are detected and how. In some embodiments, the semantic similarity based configurable system comprises a scenario detection system, a conversation tag system, a bi-encoder, and a cross-encoder, where the scenario detection system receives inputs of sample phrases and customer-agent utterances and generates results. The sample phrases may be phrases and keywords that describe a scenario expressing the behavior of a customer or call agent.

Abstract: A hose is provided capable of meeting fireproof requirements per AS1055 under no flow condition. The hose has multiple layers of fire protection comprising a silicone rubber layer impregnated with additives including zinc borate and expandable graphite.

Abstract: A method of manufacturing a swaging tool includes forming a body of the swaging tool via additive manufacturing, forming a jaw of the swaging tool, and connecting the jaw with the body. Forming the body may include providing a portion of the body with a lattice structure. The portion may be internal and may not be externally accessible. Forming the body may include adding material to form at least one recess in an outer surface of the body. The method may include conducting a stress analysis. The at least one recess may be formed based on or according to the stress analysis.

Abstract: A hose is provided capable of meeting fireproof requirements per AS1055 under no flow condition. The hose has multiple layers of fire protection comprising a silicone rubber layer impregnated with additives including zinc borate and expandable graphite.

Abstract: A method of manufacturing a swaging tool includes forming a body of the swaging tool via additive manufacturing, forming a jaw of the swaging tool, and connecting the jaw with the body. Forming the body may include providing a portion of the body with a lattice structure. The portion may be internal and may not be externally accessible. Forming the body may include adding material to form at least one recess in an outer surface of the body. The method may include conducting a stress analysis. The at least one recess may be formed based on or according to the stress analysis.