Patents by Inventor Tanvi Himanshubhai Shah

Tanvi Himanshubhai Shah has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for automatically recognizing actions in a call center environment using screen capture technology
    Patent number: 9998598
    Abstract: A system for recognizing processes performed by a call center agent during a session may collect input data by initiating a screen capture logging thread to capture screen shots of a desktop of the electronic device during a session. The system analyzes the input data to generate one or more events, generates a mid-level event log comprising one or more of the events, and performs action recognition on the mid-level event log to ascertain one or more actions that were performed within the one or more graphical user interfaces by the call center agent during the session.
    Type: Grant
    Filed: April 5, 2017
    Date of Patent: June 12, 2018
    Assignee: Conduent Business Services, LLC
    Inventors: Rakesh S. Kulkarni, Wencheng Wu, Jagadeesh Chandra Bose Rantham Prabhakara, Eric Michael Gross, Jinhui Yao, Isaiah Lorenzo Simmons, Jr., Michael C. Mongeon, Madhavi Bangalore Shankara Narayana, Jennifer Watts-Perotti, Yasmine Charif, Tanvi Himanshubhai Shah