Abstract: A method for efficiently accessing pertinent information retrieved from a videoconferencing system call log. System call logs typically contain a chronological list of raw information pertaining to inbound and outbound videoconferencing calls. The method for efficiently accessing this chronological information is performed using input from the user at an endpoint to correlate and sort for display the information required at the current time. Videoconferencing systems typically are shared use or community type devices and the method of this disclosure allows for more user friendly access to pertinent information. Auto population of a speed dial list or associating a smart tag with the retrieved information is another possible feature to aid the end user. This method will allow a business to more efficiently use a limited number of videoconferencing systems amongst diverse groups of users with diverse calling needs.

Abstract: A method for efficiently accessing pertinent information retrieved from a videoconferencing system call log. System call logs typically contain a chronological list of raw information pertaining to inbound and outbound videoconferencing calls. The method for efficiently accessing this chronological information is performed using input from the user at an endpoint to correlate and sort for display the information required at the current time. Videoconferencing systems typically are shared use or community type devices and the method of this disclosure allows for more user friendly access to pertinent information. Auto population of a speed dial list or associating a smart tag with the retrieved information is another possible feature to aid the end user. This method will allow a business to more efficiently use a limited number of videoconferencing systems amongst diverse groups of users with diverse calling needs.

Abstract: A method for efficiently accessing pertinent information retrieved from a videoconferencing system call log. System call logs typically contain a chronological list of raw information pertaining to inbound and outbound videoconferencing calls. The method for efficiently accessing this chronological information is performed using input from the user at an endpoint to correlate and sort for display the information required at the current time. Videoconferencing systems typically are shared use or community type devices and the method of this disclosure allows for more user friendly access to pertinent information. Auto population of a speed dial list or associating a smart tag with the retrieved information is another possible feature to aid the end user. This method will allow a business to more efficiently use a limited number of videoconferencing systems amongst diverse groups of users with diverse calling needs.

Abstract: Systems and/or methods for storing locally a file received from a remote location corresponding to a file indicator and/or after waiting until an amount of time corresponding to a delay value has lapsed are disclosed.

Abstract: In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.

Abstract: Given a destination(s) and search criteria, the destination(s) is searched to identify files that satisfy the search criteria. For each such file, a file identifier (such a uniform resource locator (URL)) is added to a reference page. This document also describes, in one example, receiving indications of a destination to be searched and a set of search criteria and, responsive to receiving these indications, searching a destination to identify one or more web pages at the destination that satisfy the search criteria and generating a reference page that includes an identifier of each of the one or more web pages.

Abstract: A videoconferencing system includes a first videoconferencing unit and one or more second videoconferencing units, each of which is coupled to one or more networks. The first videoconferencing unit includes a computer network tool for pinging the one or more second videoconferencing units to determine whether the one or more second videoconferencing units are reachable on the network. The one or more second videoconferencing units include a computer network tool for automatically responding to the ping by sending a response to the first videoconferencing unit.

Abstract: In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.

Abstract: Systems and/or methods for obtaining and/or selecting web page identifiers and/or loading a web page corresponding to the obtained or selected web page identifier are disclosed.

Abstract: Given a destination(s) and search criteria, the destination(s) is searched to identify files that satisfy the search criteria. For each such file, a file identifier (such a uniform resource locator (URL)) is added to a reference page.

Abstract: Systems and/or methods for automatically accessing files are disclosed. In one instance, a graphical user interface is disclosed that enables a user to access files through a control portion that displays a plurality of user-selectable buttons to control automatic accessing of files, a log portion that displays a record of which files have been accessed, and a content display portion that displays the content of each file after it is accessed.

Abstract: Systems and/or methods for storing locally a file received from a remote location corresponding to a file indicator and/or after waiting until an amount of time corresponding to a delay value has lapsed are disclosed.

Abstract: Given a destination(s) and search criteria, the destination(s) is searched to identify files that satisfy the search criteria. For each such file, a file identifier (such a uniform resource locator (URL)) is added to a reference page. One or more of the individual files can then be accessed by selecting the corresponding file identifier from the reference page. Additionally, a list of file identifiers (e.g., such as a reference page) is used to automatically access the corresponding files. During the automatic accessing process, the list of file identifiers is parsed and the corresponding files accessed one by one. A variety of different actions can be taken in accessing a file, such as displaying the contents of the file to the user and/or saving the contents of the file to a local storage device for subsequent usage.