Patents by Inventor Tanya M. Miller

Tanya M. Miller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11960694
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Grant
    Filed: April 16, 2021
    Date of Patent: April 16, 2024
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Patent number: 11823677
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Grant
    Filed: December 13, 2021
    Date of Patent: November 21, 2023
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller
  • Patent number: 11727066
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Grant
    Filed: February 14, 2022
    Date of Patent: August 15, 2023
    Assignee: Verint Americas Inc.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Patent number: 11537820
    Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
    Type: Grant
    Filed: February 13, 2020
    Date of Patent: December 27, 2022
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Tanya M. Miller, Charles C. Wooters, Megan Brown, Molly Q. Brown
  • Publication number: 20220237235
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Application
    Filed: February 14, 2022
    Publication date: July 28, 2022
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Publication number: 20220172718
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Application
    Filed: December 13, 2021
    Publication date: June 2, 2022
    Inventors: Fred A. Brown, Tanya M. Miller
  • Patent number: 11295221
    Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include tasks to be completed that may have repetitious entry of the same or similar information. User preferences may be learned by the system and may be confirmed by the user prior to the learned preference being implemented. Learned preferences may be identified in near real-time on large collections of data for a large population of users. Further, the learned preferences may be based at least in part on previous conversations and actions between the system and the user as well as user-defined occurrence thresholds.
    Type: Grant
    Filed: August 13, 2019
    Date of Patent: April 5, 2022
    Assignee: VERINT AMERICAS INC.
    Inventors: Tanya M. Miller, Ian Beaver
  • Patent number: 11250072
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Grant
    Filed: October 5, 2020
    Date of Patent: February 15, 2022
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Patent number: 11200895
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Grant
    Filed: August 5, 2019
    Date of Patent: December 14, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller
  • Publication number: 20210371528
    Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
    Type: Application
    Filed: August 17, 2021
    Publication date: December 2, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
  • Patent number: 11099867
    Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
    Type: Grant
    Filed: October 14, 2019
    Date of Patent: August 24, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
  • Publication number: 20210232245
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Application
    Filed: April 16, 2021
    Publication date: July 29, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Publication number: 20210173548
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Application
    Filed: February 22, 2021
    Publication date: June 10, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Megan Brown
  • Patent number: 10983654
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Grant
    Filed: November 30, 2017
    Date of Patent: April 20, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Patent number: 10928976
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Grant
    Filed: June 2, 2014
    Date of Patent: February 23, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A Brown, Tanya M Miller, Megan Brown
  • Publication number: 20210019353
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Application
    Filed: October 5, 2020
    Publication date: January 21, 2021
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Patent number: 10809876
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Grant
    Filed: October 1, 2018
    Date of Patent: October 20, 2020
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller
  • Patent number: 10795944
    Abstract: User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.
    Type: Grant
    Filed: January 23, 2017
    Date of Patent: October 6, 2020
    Assignee: Verint Americas Inc.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Publication number: 20200184276
    Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
    Type: Application
    Filed: February 13, 2020
    Publication date: June 11, 2020
    Inventors: Fred A. Brown, Tanya M. Miller, Charles C. Wooters, Megan Brown, Molly Q. Brown
  • Publication number: 20200184275
    Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
    Type: Application
    Filed: February 13, 2020
    Publication date: June 11, 2020
    Inventors: Fred A. Brown, Tanya M. Miller, Charles C. Wooters, Megan Brown, Molly Q. Brown