Patents by Inventor Tanya Mazur

Tanya Mazur has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230024808
    Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.
    Type: Application
    Filed: September 30, 2022
    Publication date: January 26, 2023
    Inventors: Raymond F. Watkins, III, Adam Porter, David Michael Downing, Chad Mullen, Jordan Oyler Nhem, Tanya Mazur
  • Patent number: 11463774
    Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.
    Type: Grant
    Filed: June 17, 2020
    Date of Patent: October 4, 2022
    Assignee: DISH Network L.L.C.
    Inventors: Raymond F. Watkins, III, Adam Porter, David Michael Downing, Chad Mullen, Jordan Oyler Nhem, Tanya Mazur
  • Publication number: 20210400350
    Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.
    Type: Application
    Filed: June 17, 2020
    Publication date: December 23, 2021
    Inventors: Raymond F. Watkins, III, Adam Porter, David Michael Downing, Chad Mullen, Jordan Oyler Nhem, Tanya Mazur