Abstract: In some implementations, a system may receive an audio stream associated with a call between a user and an agent. The system may process, by the device and using a speech alteration model, speech from a first channel of the audio stream to alter the speech from having a first speech characteristic to having a second speech characteristic, wherein the speech alteration model is trained based on reference audio data associated with the first speech characteristic and the second speech characteristic and based on reference speech data associated with the first speech characteristic and the second speech characteristic. The system may extract the speech from the first channel that has the first speech characteristic. The system may provide, within a second channel of the audio stream, altered speech that corresponds to the speech and that has the first speech characteristic.

Abstract: In some implementations, a system may receive an audio stream associated with a call between a user and an agent. The system may analyze the audio stream to identify a trigger associated with the type of information. The system may monitor, based on identifying the trigger in a first section of the audio stream, a second section of the audio stream for audio content that identifies user information associated with the user. The system may identify a subsection of the second section that includes the audio content, wherein the subsection is identified based on a characteristic of the audio content and the type of information. The system may alter an audio characteristic of the subsection to prevent the agent from receiving the user information via the audio stream.

Abstract: In some implementations, a system may receive an audio stream associated with a call between a user and an agent. The system may process, by the device and using a speech alteration model, speech from a first channel of the audio stream to alter the speech from having a first speech characteristic to having a second speech characteristic, wherein the speech alteration model is trained based on reference audio data associated with the first speech characteristic and the second speech characteristic and based on reference speech data associated with the first speech characteristic and the second speech characteristic. The system may extract the speech from the first channel that has the first speech characteristic. The system may provide, within a second channel of the audio stream, altered speech that corresponds to the speech and that has the first speech characteristic.