Patents by Inventor Taylor Henry White

Taylor Henry White has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods of contact monitoring
    Patent number: 8913116
    Abstract: Methods and apparatus for monitoring communication of contacts for identifying contacts for potential supervision are disclosed. The method can include electronically monitoring communication between an agent and a customer associated with a contact. The method can include monitoring the communication for one or more characteristics of the communication. The method can include automatically identifying, based on the one or more characteristics of the communication, that the contact includes a risk of producing a negative customer response. The method can include presenting the identified contact to a supervisor.
    Type: Grant
    Filed: January 11, 2012
    Date of Patent: December 16, 2014
    Assignee: inContact, Inc.
    Inventors: Jason Lowry, Matthew Lawrence Page, Taylor Henry White, Nicholas Bauer Ramond, Brian Douglas Minert
  • SYSTEMS AND METHODS OF CONTACT MONITORING
    Publication number: 20130176413
    Abstract: Methods and apparatus for monitoring communication of contacts for identifying contacts for potential supervision are disclosed. The method can include electronically monitoring communication between an agent and a customer associated with a contact. The method can include monitoring the communication for one or more characteristics of the communication. The method can include automatically identifying, based on the one or more characteristics of the communication, that the contact includes a risk of producing a negative customer response. The method can include presenting the identified contact to a supervisor.
    Type: Application
    Filed: January 11, 2012
    Publication date: July 11, 2013
    Applicant: inContact, Inc.
    Inventors: Jason Lowry, Matthew Lawrence Page, Taylor Henry White, Nicholas Bauer Ramond, Brian Douglas Minert
  • Systems and methods of supervising contacts
    Patent number: 8396205
    Abstract: Methods and apparatus for automatically prioritizing contacts in a contact handling system for the purpose of monitoring are disclosed. The method can include a plurality of contacts, each contact being associated with a particular agent and a particular customer. The method can include comparing an attribute associated with each contact to a priority factor. The method can include assigning each contact a supervision priority based on the comparison of the attribute of each contact to the priority factor associated with the attribute. The method can include presenting a first contact of the plurality of contacts to a supervisor at a supervisor workstation based on the priority assigned each contact. The method can include displaying a representation of the first contact at a display associated with the supervisor workstation.
    Type: Grant
    Filed: January 11, 2012
    Date of Patent: March 12, 2013
    Assignee: Incontact, Inc.
    Inventors: Jason Lowry, Matthew Lawrence Page, Taylor Henry White, Nicholas Bauer Ramond, Brian Douglas Minert