Patents by Inventor Ted P. SANDERS, JR.

Ted P. SANDERS, JR. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11537644
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system provide for crowd-sourced data to determine natural language query suggestions to transmit to a user, based upon previously submitted questions of the user and/or similar merchants to the user. Natural language query suggestions may be provided as utterances to a keyboard of a merchant user. The merchant user may select one or more suggestions provided. The use of natural language queries and responses allows a merchant without a business intelligence background to obtain business insights easily and accurately assess his performance (e.g., against similar merchants, etc.) without personally identifiable or confidential information of other merchants being compromised.
    Type: Grant
    Filed: June 6, 2017
    Date of Patent: December 27, 2022
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Andrew J. Smith, Saravana Perumal Shanmugam, Adam Kenneth Hosp, Ted P. Sanders, Jr., Michael K. Forbis, Sarala Buradagunta
  • Publication number: 20210110144
    Abstract: A method for facilitating customer service interactions through gesture recognition includes: capturing, by an optical imaging device, video data of a physical area, the physical area including one or more individuals; detecting a physical gesture performed by an individual of the one or more individuals based on movement of the individual across multiple frames of the captured video data; identifying a geographic location of the individual in the physical area using at least the captured video data; matching the detected physical gesture to one of a plurality of predetermined gestures; and transmitting a notification message to a computing device including at least the geographic location and the matched one of the plurality of predetermined gestures.
    Type: Application
    Filed: October 11, 2019
    Publication date: April 15, 2021
    Applicant: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Saravana Perumal SHANMUGAM, Ted P. SANDERS, JR., Benard Mukangu MUNYIRI, Alonso ARAUJO, Daniel VEGERA
  • Patent number: 10719539
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system process data from multiple data sources including information generated by the business and analyze the data to provide actionable suggestions, analytics and advice as to how to determine how to improve the performance of the business. The actionable suggestions, analytics and advice may be automatically compiled into a report and generated without user action. The use of natural language queries and responses allows for a merchant without a business intelligence background obtain these insights easily.
    Type: Grant
    Filed: June 6, 2017
    Date of Patent: July 21, 2020
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Andrew J. Smith, Saravana Perumal Shanmugam, Adam Kenneth Hosp, Ted P. Sanders, Jr., Michael K. Forbis, Sarala Buradagunta
  • Patent number: 10685301
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system processes data from multiple data sources including information generated by the business and analyzes the data to provide actionable suggestions as to how to determine how to improve the performance of the business. The use of natural language queries allows for a merchant without a business intelligence background obtain these insights easily.
    Type: Grant
    Filed: June 30, 2017
    Date of Patent: June 16, 2020
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Andrew J. Smith, Siddique Hameed, Michael K. Forbis, Stewart Boling, Adam Kenneth Hosp, Ted P. Sanders, Jr.
  • Publication number: 20180349474
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system process data from multiple data sources including information generated by the business and analyze the data to provide actionable suggestions, analytics and advice as to how to determine how to improve the performance of the business. The actionable suggestions, analytics and advice may be automatically compiled into a report and generated without user action. The use of natural language queries and responses allows for a merchant without a business intelligence background obtain these insights easily.
    Type: Application
    Filed: June 6, 2017
    Publication date: December 6, 2018
    Applicant: Mastercard International Incorporated
    Inventors: Andrew J. SMITH, Saravana Perumal SHANMUGAM, Adam Kenneth HOSP, Ted P. SANDERS, JR., Michael K. FORBIS, Sarala BURADAGUNTA
  • Publication number: 20180349473
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system provide for crowd-sourced data to determine natural language query suggestions to transmit to a user, based upon previously submitted questions of the user and/or similar merchants to the user. Natural language query suggestions may be provided as utterances to a keyboard of a merchant user. The merchant user may select one or more suggestions provided. The use of natural language queries and responses allows a merchant without a business intelligence background to obtain business insights easily and accurately assess his performance (e.g., against similar merchants, etc.) without personally identifiable or confidential information of other merchants being compromised.
    Type: Application
    Filed: June 6, 2017
    Publication date: December 6, 2018
    Applicant: Mastercard International Incorporated
    Inventors: Andrew J. SMITH, Saravana Perumal SHANMUGAM, Adam Kenneth HOSP, Ted P. SANDERS, Jr., Michael K. FORBIS, Sarala BURADAGUNTA
  • Publication number: 20180225608
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system processes data from multiple data sources including information generated by the business and analyzes the data to provide actionable suggestions as to how to determine how to improve the performance of the business. The use of natural language queries allows for a merchant without a business intelligence background obtain these insights easily.
    Type: Application
    Filed: June 30, 2017
    Publication date: August 9, 2018
    Applicant: Mastercard International Incorporated
    Inventors: Andrew J. SMITH, Siddique HAMEED, Michael K. FORBIS, Stewart BOLING, Adam Kenneth HOSP, Ted P. SANDERS, JR.
  • Publication number: 20180012163
    Abstract: A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system processes data from multiple data sources including information generated by the business and analyzes the data to provide actionable suggestions as to how to determine how to improve the performance of the business. The use of natural language queries allows for a merchant without a business intelligence background obtain these insights easily.
    Type: Application
    Filed: June 30, 2017
    Publication date: January 11, 2018
    Applicant: Mastercard International Incorporated
    Inventors: Andrew J. SMITH, Siddique HAMEED, Michael K. FORBIS, Stewart BOLING, Adam Kenneth HOSP, Ted P. SANDERS, JR.