Abstract: Described herein is a management control plane for a cloud-based contact center service. The management control plane includes a descriptive model and a user interface for configuring individual instances of the contact center service for use by a customer. The descriptive model provides a unified representation of all of the configuration settings for all integrated services comprising the contact center service. When instantiating a configured instance of the contact center service, a configuration process will communicate the appropriate configuration settings to each integrated service, for the instance, and return a configuration status. The configuration settings and the configuration status of each integrated service are stored in a version-controlled manner, so that subsequent configuration changes may be rolled back if problems occur.

Abstract: A first terminal is coupled to a wide-area packet-based network and installed with first client application. One or more second terminals are coupled to the first terminal via a local wireless link, and each installed with an instance of a lightweight sub-client having reduced functionality relative to the first client. The first client establishes a call with a remote, third terminal over the network, based on a user credential identifying the first client. Each second terminal generates an audio or video stream, and each sub-client transmits the respective stream to the first client over the local wireless link for use in the call. The first client switches between a second state in which the call uses the streams from the sub-clients and a first state in which the call uses a stream generated by the first terminal without the streams from the sub-clients.

Abstract: A television comprising: a television screen for displaying video signals to a user; a network interface for accessing a packet-based network; processing apparatus coupled to the television screen and network interface, arranged to execute a communication client application for receiving communication events via the network interface and packet-based network; power-saving circuitry coupled to the television screen and processing apparatus, configured to switch between a higher-power mode in which the television screen is switched on and a lower-power mode in which the television screen is switched off; and a user input device communicable with the power-saving circuitry for switching between the power modes, the lower-power mode thus being a mode set in response to a manual user input from the user input device. The client continues to monitor the network interface during the low power mode in order to provide notifications and/or wake up the television.