Abstract: Methods and systems for servicing a product are disclosed. These systems and methods are particularly suited for stationary product that are immovable or permanently deployed at a customer's location, such as a spa. A system includes a terminal for receiving and processing service call information for the product, and a database for associating the service call information with a customer record to generate a service call request. The customer record includes product information and customer history. The system further includes a hand-held device configured to receive the service call request from the database. The hand held device is also configured to run interactive diagnostic routines. The system is configured to invoke one or more automatic service-related programs, such as warranty status determination, paperwork generation, parts replenishment, reporting and payment programs.