Abstract: A system manages directory access permissions without help-desk intervention. The system automatically manages user permissions to access processing system resources and includes a user interface providing data representing at least one display image enabling a user to request permission to access a particular processing system resource. A communication processor, in response to detection of a user request for permission to access a particular processing system resource, automatically, acquires a user identifier and user email address, determines an owner responsible for granting permission to access the particular processing system resource and an associated owner email address, emails a request message to the owner email address to grant the access of the user to the particular processing system resource and receives a response email message indicating grant of the access.

Abstract: A system automatically distributes software to users and automatically initiates reclaiming of unneeded software licenses and updates a license tracking database without manual intervention. An automated software license management system includes at least one repository of information identifying licensed users of an executable application. A message generator automatically initiates generation of a prompt message for communication to a user prompting a user to affirm continued need to use the executable application in response to a predetermined event. An interface receives answer data in response to the prompt message. A license management processor updates the information in the at least one repository to indicate a user is no longer licensed to use the executable application in response to the received answer data.