Patents by Inventor Terrence M. Skemer

Terrence M. Skemer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9083803
    Abstract: Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured.
    Type: Grant
    Filed: November 7, 2014
    Date of Patent: July 14, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Eric Chunyi Chou, Terrence M. Skemer, Jagwinder Singh Brar, Zachary L. Yeager
  • Publication number: 20150063558
    Abstract: Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured.
    Type: Application
    Filed: November 7, 2014
    Publication date: March 5, 2015
    Inventors: Eric Chunyi Chou, Terrence M. Skemer, Jagwinder Singh Brar, Zachary L. Yeager
  • Patent number: 8908855
    Abstract: Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured.
    Type: Grant
    Filed: October 21, 2013
    Date of Patent: December 9, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Eric Chunyi Chou, Terrence M. Skemer, Jagwinder Singh Brar, Zachary L. Yeager
  • Patent number: 8565407
    Abstract: An organization conducting transactions with customers may employ a private computer network to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured.
    Type: Grant
    Filed: November 23, 2009
    Date of Patent: October 22, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Eric Chunyi Chou, Terrence M. Skemer, Jagwinder Singh Brar, Zachary L. Yeager