Abstract: A process that leverages technology to facilitate team-based coordinated care. Techniques for allowing a patient to schedule a future or on-demand videoconference appointment with a health care provider (behavioral or physical), check-in for the appointment, and participate in the videoconference. Further, the system allows a first provider to create and modify in real-time a schedule that modifies availability by types of appointments available and selected by patients/colleagues, view a virtual waiting room in which a patient is virtually located after the patient has checked in, initiate the videoconference, check the availability of a second provider, connect the second provider to the videoconference, view the patient's EHR, add indications about the diagnosis/plan and other notes to the EHR, and generate a bill to the patient for services rendered.

Abstract: A reference architecture embodies a common, consistent, known best practice base reference architecture and configuration that may then be used for cloning out for the base of every customer environment. Given this base, the service provider is able to control the full functionality solution layer to provide the platform for consistent monitoring, patching, upgrading, etc. Accordingly, the service provider's application solution is an integrated appliance that can contain whatever is necessary at the solution layer to allow the service provider to remotely (or within the hosting center) support, maintain and gather key system metrics to promote optimal customer performance, decrease cost of implementation/support/ownership and vastly increase service offering base.