Patents by Inventor Terry G. Wigal

Terry G. Wigal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system, and apparatus for testing a voice response system
    Patent number: 7224776
    Abstract: A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice link indicating that a voice prompt is to follow, and sending the voice prompt to the test system over the voice link. A system having means for performing the various steps disclosed herein and a machine readable storage for causing a machine to perform the steps described herein are also provided. The present invention relieves a tester or test system from having to know or be programmed with the operational details of a VRS, to adequately test the functionality of the VRS, as the VRS itself can provide the necessary test data to the test system.
    Type: Grant
    Filed: December 15, 2003
    Date of Patent: May 29, 2007
    Assignee: International Business Machines Corporation
    Inventors: Thomas E. Creamer, Peeyush Jaiswal, Victor S. Moore, Terry G. Wigal