Abstract: An interactive courtesy call within a hospital includes admitting a patient and generating unique patient id data and admission time and date data and assigning the patient to a unit for treatment, transferring said data to a computer based device which has software thereon for conducting an interactive telephonic courtesy call with the patient, wherein the software obtains unique patient id data and admission time and date data and monitors location of the patient, treating the patient subsequent to admission and returning the patient to a patient room having a phone, generating one of a predetermined question specific to the treatment or related to hospital facility and initiating an interactive telephonic courtesy call with the patient through the phone by use of a personal prerecorded voice message from an employee of the hospital, and real-time transmitting result data obtained through the interactive telephonic courtesy call to a hospital attendant.

Abstract: A cost recovery billing system for a responder department includes a first computer based device having cost recovery billing software operably disposed thereon for purposes of billing a responsible party for an at fault incident. The system electronically receives responsible party incident report data from a responder, searches the responsible party incident report data for cost determinative data, manipulates the cost determinative data to provide cost data and associating the cost data with insurance claim data in order to produce bill data for presentation to an insurance provider.

Abstract: A method and system of conducting surveys within a hospital includes the steps of (a) providing a phone or television at the hospital which is operably connected to a computer based device having survey software thereon for conducting a telephonic or television survey with the patient (b) conducting said telephone or television survey with a patient through the phone thereby gathering survey result data and (c) real-time transmitting said result data to an attendant within the hospital.