Patents by Inventor Terry L. Walls

Terry L. Walls has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Connection routing system
    Patent number: 9894208
    Abstract: According to an example, connections may be routed in a contact center by determining if a current connection from a customer terminal to the contact center is a repeat connection or a first connection. In response to determining that the connection is a repeat connection, the repeat connection is routed to an originating agent terminal when an originating agent is verified as employed, logged-in, and available. In response to determining that the connection is a first connection, the first connection is routed to a best available agent terminal.
    Type: Grant
    Filed: December 9, 2015
    Date of Patent: February 13, 2018
    Assignee: ACCENTURE GLOBAL SERVICES LIMITED
    Inventors: Terry L. Walls, Anuj Bhalla, Robert Wayne Honts
  • Connection routing system
    Patent number: 9247065
    Abstract: According to an example, connections may be routed in a contact center by determining if a current connection from a customer terminal to the contact center is a repeat connection or a first connection. In response to determining that the connection is a repeat connection, the repeat connection is routed to an originating agent terminal when an originating agent is verified as employed, logged-in, and available. In response to determining that the connection is a first connection, the first connection is routed to a best available agent terminal.
    Type: Grant
    Filed: September 15, 2014
    Date of Patent: January 26, 2016
    Assignee: ACCENTURE GLOBAL SERVICES LIMITED
    Inventors: Terry L. Walls, Anuj Bhalla, Robert Wayne Honts
  • Damage prevention system for cables, pipelines and the like
    Patent number: 6924428
    Abstract: A transmission line protection system comprising at least one signal carrying line buried adjacent the transmission line to be protected, means transmitting a signal through said signal carrying line, and means responsive to damage or severance of said signal carrying line to indicate that said signal carrying line has been damaged or severed and the location of the damage or severance.
    Type: Grant
    Filed: March 7, 2003
    Date of Patent: August 2, 2005
    Inventors: Brian L. Payne, Terry L. Walls