Patents by Inventor TERRY LYNN VAN BUREN

TERRY LYNN VAN BUREN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Web-based, self-service outbound contact center utilizing speaker-independent interactive voice response and including enhanced IP telephony
    Publication number: 20150156327
    Abstract: Disclosed is an on demand, web-based, outbound contact center utilizing Voice over IP (VoIP) and speaker-independent voice recognition which automatically captures contact responses to question events in a pre-recorded, interactive voice call, the call launched by a user via a broadcast comprising a call sequence created by the user via a call center user interface comprising event add and logic add wizards, the call sequence comprising event prompts based on a user-generated script comprising message events and question events, the event prompts in the group consisting of voice recordings and text-to-speech inputs.
    Type: Application
    Filed: December 3, 2013
    Publication date: June 4, 2015
    Inventors: TERRY LYNN VAN BUREN, Vesna Rafaty
  • Web-based, hosted, self-service outbound contact center utilizing speaker-independent interactive voice response and including enhanced IP telephony
    Patent number: 8599836
    Abstract: Disclosed is an on demand, web-based, outbound contact center utilizing Voice over IP (VoIP) and speaker-independent voice recognition which automatically captures contact responses to question events in a pre-recorded, interactive voice call, the call launched by a user via a broadcast comprising a call sequence created by the user via a call center user interface comprising event add and logic add wizards, the call sequence comprising event prompts based on a user-generated script comprising message events and question events, the event prompts in the group consisting of voice recordings and text-to-speech inputs.
    Type: Grant
    Filed: January 21, 2011
    Date of Patent: December 3, 2013
    Assignee: Neobitspeak LLC
    Inventors: Terry Lynn Van Buren, Vesna Rafaty
  • Web-based, hosted, self-service outbound contact center utilizing speaker-independent interactive voice response and including enhanced IP telephony
    Publication number: 20110182283
    Abstract: Disclosed is an on demand, web-based, outbound contact center utilizing Voice over IP (VoIP) and speaker-independent voice recognition which automatically captures contact responses to question events in a pre-recorded, interactive voice call, the call launched by a user via a broadcast comprising a call sequence created by the user via a call center user interface comprising event add and logic add wizards, the call sequence comprising event prompts based on a user-generated script comprising message events and question events, the event prompts in the group consisting of voice recordings and text-to-speech inputs.
    Type: Application
    Filed: January 21, 2011
    Publication date: July 28, 2011
    Inventors: TERRY LYNN VAN BUREN, Vesna Rafaty