Patents by Inventor Terry Olson

Terry Olson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11875132
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: January 16, 2024
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11861322
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: January 2, 2024
    Assignee: WEST TECHNOLOGY GROUP, LLC
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11758044
    Abstract: An example operation may include one or more of receiving a data file comprising a list of interactive voice response (IVR) prompts, identifying a set of IVR prompts within the received data file that are included within a common sequence, assembling text content from each IVR prompt in the set of IVR prompts within the common sequence into a string of text content, and modifying the data file to include the assembled string of text content within a field of the modified data file.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: September 12, 2023
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Publication number: 20220366149
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
    Type: Application
    Filed: May 13, 2021
    Publication date: November 17, 2022
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Publication number: 20220366150
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.
    Type: Application
    Filed: May 13, 2021
    Publication date: November 17, 2022
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11212387
    Abstract: An example operation may include one or more of receiving a data file comprising a list of interactive voice response (IVR) prompts, identifying an IVR prompt with incorrect content that will cause an error during one or more of reading and playing of the IVR prompt, modifying the incorrect content via addition or removal of an element from text content within the IVR prompt, and storing the modified IVR prompt in memory.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: December 28, 2021
    Assignee: Intrado Corporation
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle
  • Patent number: 11062693
    Abstract: To provide a more natural sounding set of voice prompts of an interactive voice response (IVR) script, the voice recordings of the prompts may be modified to have a predetermined amount of silence at the end of the recording. The amount of silence required can be determined from the context in which the voice prompt appears in the IVR script. Different contexts may include mid-sentence, terminating in a comma, or a sentence ending context. These contexts may require silence periods of 100 ms, 250 ms and 500 ms respectively. Voice files may be trimmed to remove any existing silence and then the required silence period may be added.
    Type: Grant
    Filed: June 20, 2019
    Date of Patent: July 13, 2021
    Assignee: West Corporation
    Inventors: Terry Olson, Mark Sempek, Roger Wehrle
  • Patent number: 10614169
    Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.
    Type: Grant
    Filed: June 6, 2017
    Date of Patent: April 7, 2020
    Assignee: WEST CORPORATION
    Inventors: Terry Olson, John B. Bohan, Mark L. Sempek
  • Patent number: 9672211
    Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.
    Type: Grant
    Filed: April 7, 2015
    Date of Patent: June 6, 2017
    Assignee: West Corporation
    Inventors: Terry Olson, John B. Bohan, Mark L. Sempek
  • Patent number: 8042245
    Abstract: A repair kit for a vehicle brake slack adjuster provides C-shaped reinforcement plates that may be clamped on opposite sides of a damaged stabilizer anchor tab to repair the same without removal of the slack adjuster.
    Type: Grant
    Filed: January 2, 2008
    Date of Patent: October 25, 2011
    Inventor: Terry Olson
  • Patent number: 7525760
    Abstract: Embodiments of the present invention recite a write gap structure for a magnetic recording head. In one embodiment, the write gap structure comprises at least one layer of inert material is disposed proximate to the P2 pole of a magnetic recording head. A layer of magnetic material is disposed between the layer of inert material and the P1 pedestal (P1P) of the magnetic recording head. In embodiments of the present invention, the write gap structure further comprises a second layer of inert material is disposed between the layer of magnetic material and the P1P of the magnetic recording head. In embodiments of the present invention, the write gap structure only overlies a portion of the write gap of the magnetic recording head with reference to the throat height dimension of the write gap.
    Type: Grant
    Filed: April 11, 2005
    Date of Patent: April 28, 2009
    Assignee: Hitachi Global Storage Technologies B.V.
    Inventors: Wen-Chien Hsiao, Terence Lam, Bernd Lamberts, Yinshi Liu, Terry Olson, Michael Yang, Samuel Yuan
  • Publication number: 20080164108
    Abstract: A repair kit for a vehicle brake slack adjuster provides C-shaped reinforcement plates that may be clamped on opposite sides of a damaged stabilizer anchor tab to repair the same without removal of the slack adjuster.
    Type: Application
    Filed: January 2, 2008
    Publication date: July 10, 2008
    Inventor: Terry Olson
  • Publication number: 20060227456
    Abstract: Embodiments of the present invention recite a write gap structure for a magnetic recording head. In one embodiment, the write gap structure comprises at least one layer of inert material is disposed proximate to the P2 pole of a magnetic recording head. A layer of magnetic material is disposed between the layer of inert material and the P1 pedestal (P1P) of the magnetic recording head. In embodiments of the present invention, the write gap structure further comprises a second layer of inert material is disposed between the layer of magnetic material and the P1P of the magnetic recording head. In embodiments of the present invention, the write gap structure only overlies a portion of the write gap of the magnetic recording head with reference to the throat height dimension of the write gap.
    Type: Application
    Filed: April 11, 2005
    Publication date: October 12, 2006
    Inventors: Wen-Chien Hsiao, Terence Lam, Bernd Lamberts, Yinshi Liu, Terry Olson, Michael Yang, Samuel Yuan
  • Publication number: 20040049369
    Abstract: Systems and methods for managing a facility such as a production facility, mill, plant, etc. are disclosed. One such system includes a system for modeling a production plant. The system includes a processing unit and a memory portion in communication with the processing unit having information stored to configure the processing unit to receive model data for the production plant, receive operational data for the production plant, compare the operational plant data to the model plant data, and generate a report at least daily containing the comparison between the operational plant data and the model plant data. One such method includes a method of managing a facility having at least one process, the at least one process having a plurality of steps. The method includes receiving model data relating to the plurality of steps of the at least one process, receiving actual data relating to the plurality of steps of the at least one process, and comparing the model data to the actual data.
    Type: Application
    Filed: August 31, 2002
    Publication date: March 11, 2004
    Inventors: Joseph G. Konicek, Kym Clark, John Jones, Wendee Larson, Jeff Threlkeld, Rowdy Foster, Terry Olson, Bill Mead, Dave Kloyda