Patents by Inventor Terry Wayne Thornton

Terry Wayne Thornton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for prioritizing customer inquiries
    Publication number: 20020143661
    Abstract: A system and method is provided for prioritizing calls. The disclosed system and method involve receiving an inquiry from a customer. The customer is prompted to input an identification number. If the customer inputs the identification number then customer information associated with that identification number is retrieved, and a customer prioritization score is computed based on the customer information. If the customer fails to input the identification number or no identification number is requested, the customer is prompted to respond to queries and a customer prioritization score is computed based on the customer responses. Based on the computed customer prioritization score, the customer inquiry is prioritized.
    Type: Application
    Filed: March 30, 2001
    Publication date: October 3, 2002
    Inventors: William J. Tumulty, Terry Wayne Thornton