Abstract: The present invention provides a reception system, a reception method, and a non-transitory computer-readable medium storing a program that are capable of identifying a guest. The reception system (100) includes a face photo information check unit (1), and a reception terminal (2). When the reception terminal (2) receives an input indicating an application for a check-in of a guest (GS1), the face photo information check unit (1) checks passport-face-photo-at-check-in-time information scanned from a passport (P1) at the time of check-in, with face-photo-at-check-in-time information through photographing the guest (GS1) at the time of check-in. When the passport-face-photo-at-check-in-time information and the face-photo-at-check-in-time information indicate a same person as a result of checking by the face photo information check unit (1), the reception terminal (2) displays information on a room reserved by the guest (GS1), and issues a card key for the room reserved by the guest (GS1).

Abstract: The customer inputs the customer's identification data to the customer's terminal (7). The customer's terminal sends the input identification data to the server (2). The server (2) acquires from the database (3) historical information of the customer corresponding to the identification data. The server (2) sends the acquired historical information to the customer terminal (7). The customer terminal (7) displays the historical information by a browser. By doing this, the customer is able to select a desired operator based on the displayed historical information. The customer terminal (7) sends the selected operator information to the server (2). The server (2) connects the operator terminal of the selected operator to the customer terminal (7). The PBX (4) connects the operator telephone of the selected operator to the customer telephone (8).

Abstract: The customer inputs the customer's identification data to the customer's terminal (7). The customer's terminal sends the input identification data to the server (2). The server (2) acquires from the database (3) historical information of the customer corresponding to the identification data. The server (2) sends the acquired historical information to the customer terminal (7). The customer terminal (7) displays the historical information by a browser. By doing this, the customer is able to select a desired operator based on the displayed historical information. The customer terminal (7) sends the selected operator information to the server (2). The server (2) connects the operator terminal of the selected operator to the customer terminal (7). The PBX (4) connects the operator telephone of the selected operator to the customer telephone (8).