Abstract: Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.

Abstract: There is provided an apparatus for aligning document actions specified in a documented procedure with demonstrated user actions. The apparatus includes an alignment device for computing an alignment between the document actions and the demonstrated user actions based on at least one similarity metric.

Abstract: There is provided an apparatus for aligning document actions specified in a documented procedure with demonstrated user actions. The apparatus includes an alignment device for computing an alignment between the document actions and the demonstrated user actions based on at least one similarity metric.

Abstract: There is provided an apparatus for aligning document actions specified in a documented procedure with demonstrated user actions. The apparatus includes an alignment device for computing an alignment between the document actions and the demonstrated user actions based on at least one similarity metric.

Abstract: Under the present invention, an illustrative feature is to provide a method and system/structure for remotely controlling multiple computer systems by interacting with GUIs. Specifically, the present invention allows a controlled computer/system to be remotely controlled via a controlling computer/system. To this extent, data/action capture instrumentation is provided on the controlling system for automatically creating a representation of content of the GUI of the controlling system, for automatically observing a set of actions performed by a user on the GUI of the controlling system, for automatically creating a representation of the observed actions, and for sending to the controlled system the representation of the observed actions. In addition, execution instrumentation is provided on the controlled system for receiving the representation and replicating the actions on the controlled system by interacting with a GUI of the controlled system.

Abstract: Systems and methods for dynamically generating computer executable technical support procedures, as well as updating/augmenting such executable procedures, by tracking and processing sequences of actions (execution traces) that are taken by experts (or users) when performing a procedure or when executing an executable procedure.

Abstract: Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.

Abstract: A system for and method of executing mixed-initiative procedures to allow at least one of a user and a computer system to take initiative of the procedure from the other at any point of the procedure, in which the mixed-initiative procedure can include a computer-based procedure in which the user and the computer system cooperate during the execution to allow each other to take the initiative at any point of the procedure.

Abstract: A system for and method of constructing an executable reusable procedure which includes determining an executable procedure from at least one scored trace of a procedure execution.

Abstract: A system for organizing email comprising: (a) a modeler operable to infer a temporal sequential process from a corpus of unlabeled email messages; and (b) a categorizer operable to accept an incoming message and map the aforesaid incoming message to a transition in the aforesaid temporal sequential process.

Abstract: There is provided an apparatus for aligning document actions specified in a documented procedure with demonstrated user actions. The apparatus includes an alignment device for computing an alignment between the document actions and the demonstrated user actions based on at least one similarity metric.

Abstract: A method for inducing a Hidden Markov Model (HMM) is provided. The method using a plurality of training observations and a distance function includes assigning at least one representative observation to each of a plurality of hidden states of the HMM; computing a distance between said at least one assigned representative observation and one of said training observation using the distance function, wherein said distance is computed for each assigned representative observation; and computing at least one of an E-Step and an M-Step of a Baum-Welch algorithm by incorporating said computed distance.

Abstract: The present invention provides a a method and system for generating one or more computer-executable procedures. It can simultaneously learn from a collection of procedure instances recorded by different users on a variety of computers. In particular, the present invention aligns multiple traces and uses the aligned traces to generalize.

Abstract: Techniques for altering application user-interface controls are provided. More particularly the customization of a new or existing user-interface control in an application user-interface is provided. In one aspect of the invention, a method for customizing user-interface controls of an existing application comprises the recording of a procedure description performed by a user in the application user-interface. A new or modified application user-interface control relating to the procedure description is then installed in the existing application.

Abstract: Systems and methods for dynamically generating computer executable technical support procedures, as well as updating/augmenting such executable procedures, by tracking and processing sequences of actions (execution traces) that are taken by experts (or users) when performing a procedure or when executing an executable procedure.