Abstract: A management system (1090) includes an air conditioner (1062), a sound input unit (1064), an operation sound analyzing unit (1016), a first preprocessing unit (1011), a command extracting unit (1014), and a control unit (1017). The sound input unit (1064) is provided in a room where the air conditioner is provided and obtains sound data (SD). The operation sound analyzing unit (1016) analyzes the sound data by a predetermined analysis method so as to obtain a determination result (RE) regarding whether an abnormality exists in the air conditioner or details of the abnormality. The first preprocessing unit (1011) performs first preprocessing on the sound data. The command extracting unit (1014) extracts a command (CM) of a user from the sound data that has been subjected to the first preprocessing. The control unit (1017) controls the air conditioner on the basis of the command.