Patents by Inventor Thab Nakhla

Thab Nakhla has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Management system for a contact centre
    Publication number: 20040088300
    Abstract: An application management system, including a learning robot/learning agent adapted to generate control data (eg automation script) by monitoring interactions (404,406) between a customer service application (CSA) and a user of the application and an execution robot for sending application data to the application on the basis of the control data, is described. A contact centre management system whose components are configurable by a contact centre administrator is also described. A relationship management system that manages a relationship between a business requiring a contact centre and a customer service representative broker is also described.
    Type: Application
    Filed: December 8, 2003
    Publication date: May 6, 2004
    Inventors: Brett Andrew Avery, Eldon Chun-Keung Wong, Thab Nakhla