Patents by Inventor Thaddeus Rafacz

Thaddeus Rafacz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Standalone ACD system with native signaling system 7 capability
    Patent number: 6754327
    Abstract: A method and apparatus are provided for exchanging control information between a automatic call distributor and a public switched telephone network. The method includes the steps of identifying a subscriber channel between the automatic call distributor and public switched telephone network for use during a communication transaction and exchanging control information regarding the identified data channel over any of a plurality of available control channel between the public switch telephone network and automatic call distributor using nonassociative signaling.
    Type: Grant
    Filed: August 19, 1998
    Date of Patent: June 22, 2004
    Assignee: Rockwell Electronic Commerce Technologies, LLC
    Inventors: Daniel F. Baker, Thaddeus Rafacz, Daniel L. Greene
  • ACD with multi-lingual agent position
    Patent number: 6097806
    Abstract: A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.
    Type: Grant
    Filed: July 13, 1998
    Date of Patent: August 1, 2000
    Assignee: Rockwell Semiconductor Systems, Inc.
    Inventors: Daniel F. Baker, Thaddeus Rafacz, C. K. Venugopal