Abstract: The present application details exemplary methods and systems for providing current state information to multiple active datacenters within a network-based communication system. For example, a datacenter can detect an event that occurs within the network-based communication system. Upon detecting the event, the datacenter can update a state table on the datacenter based on state information associated with the event. In addition, the datacenter can send a state information message to other datacenters in the network-based communication system. The state information message can include state information associated with the event. The other datacenters in the network-based communication system can update their respective state tables using the state information in the state information message without needing to individually process the event.

Abstract: The present application details methods and systems for improving the reliability of a connection during a communication session on a network device. In one or more embodiments, the network device maps to and connects with multiple datacenters. For example, the network device connects with a primary datacenter and participates in a communication session via a primary media bridge connection while jointly being connected with a secondary datacenter. In addition, the network device can switch from the primary media bridge connection to a secondary media bridge connection if a fault is detected on the primary media bridge connection.

Abstract: The present application describes methods and systems for improving user communication in a network-based communication system. In one or more embodiments, a datacenter provides a unique connection address network device that connects to the datacenter. By providing a unique connection address, the datacenter can provide customized network-level settings on a per network device basis. In addition, the datacenter can also provide customized network identification on a per network device basis.

Abstract: The present application details methods and systems for improving the reliability of a connection during a communication session on a network device. In one or more embodiments, the network device maps to and connects with multiple datacenters. For example, the network device connects with a primary datacenter and participates in a communication session via a primary media bridge connection while jointly being connected with a secondary datacenter. In addition, the network device can switch from the primary media bridge connection to a secondary media bridge connection if a fault is detected on the primary media bridge connection.

Abstract: The present application details methods and systems for improving the reliability of a connection during a communication session on a network device. In one or more embodiments, the network device maps to and connects with multiple datacenters. For example, the network device connects with a primary datacenter and participates in a communication session via a primary media bridge connection while jointly being connected with a secondary datacenter. In addition, the network device can switch from the primary media bridge connection to a secondary media bridge connection if a fault is detected on the primary media bridge connection.

Abstract: The present application details exemplary methods and systems for providing current state information to multiple active datacenters within a network-based communication system. For example, a datacenter can detect an event that occurs within the network-based communication system. Upon detecting the event, the datacenter can update a state table on the datacenter based on state information associated with the event. In addition, the datacenter can send a state information message to other datacenters in the network-based communication system. The state information message can include state information associated with the event. The other datacenters in the network-based communication system can update their respective state tables using the state information in the state information message without needing to individually process the event.

Abstract: The present application details exemplary methods and systems for processing an event stream at one or more datacenters within a network-based communication system. For example, a datacenter can detect an event that occurs within the network-based communication system. Upon detecting the event, the datacenter can create an event message and send the event message to other datacenters in the network-based communication system. Each datacenter that receives the event message from the datacenter can process the event message to obtain event information and can store the event information in association with a context, such as a user account.

Abstract: The present application describes methods and systems for improving user communication in a network-based communication system. In one or more embodiments, a datacenter provides a unique connection address network device that connects to the datacenter. By providing a unique connection address, the datacenter can provide customized network-level settings on a per network device basis. In addition, the datacenter can also provide customized network identification on a per network device basis.

Abstract: The present application details methods and systems for improving the reliability of a connection during a communication session on a network device. In one or more embodiments, the network device maps to and connects with multiple datacenters. For example, the network device connects with a primary datacenter and participates in a communication session via a primary media bridge connection while jointly being connected with a secondary datacenter. In addition, the network device can switch from the primary media bridge connection to a secondary media bridge connection if a fault is detected on the primary media bridge connection.

Abstract: The present application details exemplary methods and systems for monitoring and analyzing network characteristics between the network device and a plurality of datacenters. The network device dynamically maps to the datacenter that associates with a superior available network connection. Further, the network device may dynamically map to different datacenters based on various network characteristics between the network device and available connections between each datacenter.

Abstract: A communication system comprising: a terminal having: an interface to a network, whereby the terminal can be connected to another party on a communication session; an output for outputting a communication stream received from another party on a communication session; and a source of play-out stream independent of a communication session; and a communication controller for managing a communication session terminated at the terminal, the communication controller being configured to: a) when it detects that the terminal has been placed on hold in a communication session, cause play-out stream from the source of play-out stream to be directed to the output; and b) when it detects that the terminal has been taken off hold in the communication session, cause communication stream from the communication session to be directed to the output.

Abstract: A communication system comprising: a terminal having: an interface to a network, whereby the terminal can be connected to another party on a communication session; an output for outputting a communication stream received from another party on a communication session; and a source of play-out stream independent of a communication session; and a communication controller for managing a communication session terminated at the terminal, the communication controller being configured to: a) when it detects that the terminal has been placed on hold in a communication session, cause play-out stream from the source of play-out stream to be directed to the output; and b) when it detects that the terminal has been taken off hold in the communication session, cause communication stream from the communication session to be directed to the output.