Patents by Inventor Theodore Lango

Theodore Lango has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and Methods for Modifying Contact Center Queue Assignments
    Publication number: 20260101006
    Abstract: A method, system, and article of manufacture for modifying a queue assignment for a contact center are provided. At least one computing device determines, by solving for constraints, at least one staffing change for at least one of the first queue or the second queue, using as inputs (a) first time-based service metrics, (b) second time-based service metrics, (c) data describing eligible staffing changes, and (d) at least one predetermined constraint.
    Type: Application
    Filed: October 13, 2025
    Publication date: April 9, 2026
    Applicant: Intradiem, Inc.
    Inventors: Matthew Grady McConnell, Theodore Lango, Kevin Wilson, Michael Carl Jarus, Harper Flores, Christopher Powell Busbee, Ernest Foster, Naveen Thilagan
  • Systems and methods for modifying contact center queue assignments
    Patent number: 12445559
    Abstract: A method, system, and article of manufacture for modifying a queue assignment for a contact center are provided. At least one computing device determines, by solving for constraints, at least one staffing change for at least one of the first queue or the second queue, using as inputs (a) first time-based service metrics, (b) second time-based service metrics, (c) data describing eligible staffing changes, and (d) at least one predetermined constraint.
    Type: Grant
    Filed: December 30, 2024
    Date of Patent: October 14, 2025
    Assignee: Intradiem, Inc.
    Inventors: Matthew Grady McConnell, Theodore Lango, Kevin Wilson, Michael Carl Jarus, Harper Flores, Christopher Powell Busbee, Ernest Foster, Naveen Thilagan