Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.

Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

Abstract: The disclosed technology provides solutions for improving vehicle safety and in particular, for improving pedestrian safety when automatically closing windows of an autonomous vehicle (AV). The disclosed technology includes a process for automatically closing one or more windows of and AV, including steps for determining if one or more passengers are present inside a cabin of an autonomous vehicle (AV), determining if a speed of the AV has exceeded a predetermined speed threshold for longer than a predetermined time threshold, and automatically returning one or more windows of the AV to a closed position if it is determined that there are no passengers present inside the cabin of the AV and the speed of the AV has exceeded the predetermined speed threshold for a time duration that exceeds the predetermined time threshold. Systems and machine-readable media are also provided.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: There is disclosed an autonomous vehicle (AV), including an AV chassis comprising a drive system and a cabin comprising a plurality of cabin controls; an AV controller, including a processor circuit and a memory, wherein the memory includes instructions to instruct the processor circuit to operate the drive system in a fully autonomous configuration; actuators to electronically operate the cabin controls; a communication circuit with wireless communication capability; and instructions encoded within the memory to further instruct the processor circuit to: receive a remote cabin control command; and in response to the remote cabin control command, operate a cabin control.

Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: There is disclosed herein a method of providing customer service, including receiving a customer service request from an autonomous vehicle (AV), the customer service request comprising sensor data collected by the AV; selecting a standard operating procedure (SOP) for responding to the customer service request, the SOP selected from a data store comprising a plurality of SOPs, wherein selecting the SOP is based at least in part on the sensor data from the AV, and wherein the SOP includes a human-usable resolution script; and handling the customer service request, including displaying the human-usable resolution script to a human customer service agent to assist the human customer service agent in handling the customer service request.

Abstract: Assistance can be provided to users of AVs based on user sentiments. A system may receive a request for assistance from a user of an AV (e.g., a passenger of the AV). The system may also receive sensor data that is captured by a sensor suite of the AV from detecting the user, the AV, or another object. The system determines a sentiment of the user based on the sensor data. The system may input the sensor data into a machine learning model and the model outputs information indicating the user's sentiment. The system can determine who, when, or how to service the user's request based on the user's sentiment. The system may assign the user's request to an agent who can provide the assistance. The system can further provide guidance (e.g., suggested content of a conversation with the user) to the agent based on the user's sentiment.

Abstract: Assistance can be provided to AV users through projection of graphical figures. A system may receive a request for assistance from a user of an AV. The system assigns the request to an agent who can assist the user. The system further provides a graphical representation (e.g., an avatar) of the agent to a device that can project the graphical representation to the user. The user can have a conversation with the graphical representation, e.g., based on information provided by the agent. The system can also provide an audio filter to the device for modifying an audio content presented by the device so that the modified audio content appears as if it is made by the graphical representation. The device may be a part of the AV or a client device of the user that can present VR, AR, or MR content. The device may be mobile.

Abstract: There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

Abstract: There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

Abstract: Systems and methods are provided for recovery of autonomous vehicles. In particular, systems and methods are provided for vehicle recovery prioritization in a fleet of vehicles when multiple vehicles request recovery. A vehicle recovery event is generated for vehicles in need of recovery based on the vehicle's sensor log. The recovery service type is determined based on the vehicle recovery event, and vehicles in need of recovery are prioritized based on the recovery service type and the vehicle recovery event. The recovery support can include a recovery support representative and/or a recovery support service technician. Recovery response can be based on the recovery prioritization. Vehicle sensors and computing power can be used to inform onboard processors and/or central computers of a risk profile for the vehicle, and dispatch can trigger a response plan according to a recovery response framework.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include receiving, by an autonomous vehicle (AV), a ride service request from a user, the ride service request specifying a pick-up location, a pick-up time, and a destination of a trip associated with the ride service request; navigating the AV to the pick-up location; providing the user a recommendation for where to sit within the AV, the recommendation being based on at least one of the destination of the trip, a drop-off location associated with the trip, environment conditions associated with the drop-off location, and an estimated egress location; receiving sensor data from one or more sensors associated with the AV; determining, based on the sensor data and the drop-off location, a pull-over location for dropping off the user; and navigating the AV to the pull-over location.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include receiving, by an autonomous vehicle (AV), a ride service request from a user, the ride service request specifying a pick-up location, a pick-up time, and a destination of a trip associated with the ride service request; navigating the AV to the pick-up location; providing the user a recommendation for where to sit within the AV, the recommendation being based on at least one of the destination of the trip, a drop-off location associated with the trip, environment conditions associated with the drop-off location, and an estimated egress location; receiving sensor data from one or more sensors associated with the AV; determining, based on the sensor data and the drop-off location, a pull-over location for dropping off the user; and navigating the AV to the pull-over location.

Abstract: An example method for assisting autonomous vehicle (AV) riders reach their destination after drop-off can include navigating the AV to a drop-off location associated with a user in the AV, receiving sensor data from sensors associated with the AV, determining, based on the sensor data, an orientation of the user in the AV and a location of the AV relative to a final destination of the user, generating a recommendation for how to exit the AV at the drop-off location based on the orientation of the user in the AV and the location of the AV relative to the final destination of the user, and providing the recommendation via a display, a speaker, a light-emitting device, and/or a client device, the recommendation including a visual indication of an exit direction or an AV door to use to exit the AV, audio instructions for exiting the AV, and/or visual exit instructions.