Abstract: A guidance system and method including receiving self-service option information from a self-service kiosk, wherein the self-service kiosk prompts the user to input information regarding a self-service option, processing the self-service option information to determine a correct kiosk destination for the user from a plurality of kiosk destinations, wherein the self-service order is processed at the correct kiosk destination, actuating a light source to illuminate a pathway to be followed by the user to reach the correct kiosk destination, wherein the pathway is visible on a floor of a user queuing location for processing self-service orders, between the self-service kiosk and the correct kiosk destination located in the user queuing location for processing self-service orders of the retail location, and prompting an available self-service kiosk to alert a nearby customer to an availability of the available self-service kiosk, to reduce a queue of customers in the user queuing location.

Abstract: Systems, methods, and computer-readable storage media for improved inventory management of returned merchandise. Returned items are labeled using a smart label, which allows for easy tracking of the physical location of the returned items, as well as the reasons for the product being returned. When the items are scanned using the smart labels, updates to the store inventory and the global product inventory can occur, thereby allowing the returned item to be used in both local and online sales.