Patents by Inventor Therese Lim

Therese Lim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD TO DETECT SERVICE ASSIGNMENT OUTCOMES IN CONNECTION WITH ARRANGED SERVICES
    Publication number: 20190095965
    Abstract: A computer system may record one or more service assignment outcomes of the first service provider over the service session interval, where each of the one or more service assignment outcomes are associated with the location of the first service provider at a time when that service assignment outcome occurred. The computer system may determine satisfaction score of the service session interval based at least in part on the recorded one or more service assignment outcomes. A remedial action may be performed in response to a determination of the satisfaction score not satisfying a threshold.
    Type: Application
    Filed: September 26, 2018
    Publication date: March 28, 2019
    Inventors: Donald Stayner, John Mark Nickels, Peter Frazier, Therese Lim, Mayank Gulati, Yuan Jiang