Abstract: A rotor lock assembly for locking a rotor of a wind turbine. The rotor lock assembly has at least one relocatable rotor lock. The relocatable rotor lock has a housing, a bushing element, a pin shaft position within the bushing element, and a locking mechanism. The housing includes a mounting portion adapted for mounting to a bearing housing adjacent to a rotor lock plate of the rotor.

Abstract: Systems and methods to implement customer contact service with real-time supervisor assistance. A supervisor may oversee multiple agents in a customer contact service. A service of a computing resource service provider may monitor a plurality of audio connections at a service of a computing resource service provider, generate transcripts for the plurality of audio data, analyze the transcripts using a set of natural language processing (NLP) techniques to generate metadata, tag the transcripts with categories based at least in prat on the metadata, generate information for at least a portion of the plurality of connections based on the transcripts, metadata, and categories, and provide the information to a supervisor of the agents.

Abstract: A crossflow filter device for filtering a pressurised feed liquid is provided. The crossflow filter device comprises: a filter membrane; a flow channel for the pressurised feed liquid which extends in a path over a retentate surface of the membrane such that the direction of flow in the channel is tangential to the retentate surface, and a filtrate derived from the feed liquid passes through the membrane leaving retentate liquid in the flow channel; and a collection chamber for the filtrate formed on an opposite, filtrate surface of the membrane. The crossflow filter device further comprises a sealed housing having a retentate side and a filtrate side which enclose therebetween the flow channel, the filter membrane and the collection chamber. The crossflow filter device further comprises, flow channel guide walls provided at an inner surface of the retentate side of the housing.

Abstract: Systems and methods to implement customer contact service with real-time supervisor assistance. A supervisor may oversee multiple agents in a customer contact service. A service of a computing resource service provider may monitor a plurality of audio connections at a service of a computing resource service provider, generate transcripts for the plurality of audio data, analyze the transcripts using a set of natural language processing (NLP) techniques to generate metadata, tag the transcripts with categories based at least in prat on the metadata, generate information for at least a portion of the plurality of connections based on the transcripts, metadata, and categories, and provide the information to a supervisor of the agents.

Abstract: Systems and methods which may be implemented in the context of a customer contact service. A service of a computing resource service provider may obtain, at a first service of a computing resource service provider, audio source data from a client of the computing resource service provider, generate an output from the audio data, wherein the output encodes: a transcript of the audio data generated by a second service, wherein the transcript is partitioned by speaker, metadata generated by a third service based at least in part on the transcript, and, one or more categories triggered by the transcript, wherein a fourth service is used to determine whether the one or more categories match the transcript, and providing the output to the client.

Abstract: Systems and methods to implement customer contact service with real-time agent assistance. A service of a computing resource service provider may establish a connection between an agent to obtain audio data of the agent and a customer, transcribe the audio data to generate at least a portion of a transcript, execute one or more natural language processing techniques to generate metadata associated with the transcript, determine, based at least in part on the metadata, whether one or more categories match the transcript, generate information by processing the transcript, the metadata, and the one or more categories, and provide, to the agent, a notification that encodes the information. Notifications may be provided in real-time, which may include suitable delay tolerances.

Abstract: Systems and methods to support searching and diagnostics capabilities in a customer contact service. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to receive, from a client, a request to perform a search with a specified set of parameters on a plurality of outputs associated with a plurality of contacts data, wherein the plurality of outputs are generated based at least in part by: transcripts generated based on audio data of the plurality of contacts data, metadata determined based the transcripts using one or more natural language processing (NLP) techniques, categories that are matched based at least in part on the transcripts, and search the plurality of outputs to obtain a search result determined based at least in part on the transcripts, metadata, and categories, and provide the search result to the client.

Abstract: A fabrication process and method for producing grayscale or full color three-dimensional objects by depositing a first part material layer, printing a first colorization layer on to the first part material layer, depositing a second part material layer on to the first colorization layer, and printing a second colorization layer on to the second part material layer. The part material deposition and coloring agent deposition operations may be repeated until a three-dimensional colored object is formed. The colorization inks used to form at least one of the first and second colorization layers allow the creation of grayscale or full color 3D printed parts. The process facilitates deposition of colorization agents on a part material to produce full color parts, improves color gamut and resolution, allows creation of hidden features within parts (e.g., wear indicators), and enhances aesthetics and functionality of three-dimensional objects with the use of color.

Abstract: A computer server of a type which can be cooled by installation into a cooled enclosure. The computer server notably comprises a chassis and a motherboard, the chassis being configured for engaging the motherboard. The chassis is made of a thermally conductive material and is further configured for transferring heat generated by heat generating components of the motherboard to a heat removal portion of the chassis. The heat removal portion engages a channel of the cooled enclosure when the chassis is inserted in a cooled enclosure. The chassis also have heat transmitting means such as heat pipes to aid in transferring means from the heat generating components of the motherboard to the heat removal portion.

Abstract: A fabrication process for producing three-dimensional objects and removable support structures. The removal of the support structure from the object is facilitated by the deposition of a release agent or a release layer between the object and the support structure. The removal of the support structure may be further facilitated by applying forced cooling, filament density adjustments, or changes in deposition pressure to the object and/or the support structure during fabrication.

Abstract: Embodiments of the invention rely on simple time measurements to extract rich performance analysis from a graphics program. The invention times the program as it repeatedly executes on a selected platform, while a series of variations are applied to the program with each execution. As a result, without requiring any specific profiling tools for the platform, a developer can analyze and understand the performance characteristics of the program based upon these elapsed time measurements. The program can then be optimized to incorporate variations that improve execution time.

Abstract: An installed product includes mechanical components and associated sensors. A computer is programmed with an operational optimization model for the installed product, including modeling of the mechanical components and sensors. The computer is also programmed with a probability estimation model that provides an estimate of a difference measure related to input and output of the installed product. Sensor data is received, which had been generated during operation of the installed product. Output is generated from the operational optimization model based on the received sensor data. Output is generated from the probability estimation model based at least in part on the output from the operational optimization model. At least one installed product component is modified based at least in part on the output from the probability estimation model.

Abstract: Disclosed is an enclosure wall assembly of a type which can be used to cool electronic equipment, the electronic equipment characterized by having a rail comprising a thermally conductive surface which is cooled by its installation into a cooled enclosure. The described enclosure wall comprises channels whose cooled surfaces can be cooled by coolant flowing through a coolant guide in thermal contact with each surface. Configurations of coolant guides with fins or pins are described as are coolant guides which enable mission critical cooling via redundant cooling flows. Also disclosed is a method and apparatus for controlling the temperature of coolant supplied to cooled enclosure apparatus in a data center environment. The described coolant delivery system comprising inner and outer pipework separated by a mixing valve, the mixing valve being operable to allow coolant from the outer portion to mix with coolant from the inner portion.

Abstract: Described are computer server apparatus of a type which are cooled by installation into a cooled enclosure in a data enter, the cooled enclosure of a type characterized by having a plurality of channels which are configured to cool installed apparatus by contacting a thermally conductive surface on a rail of the installed apparatus. Disclosed are chassis and arrangements of thermal components which provide short thermal paths between heat generating components and the cooled enclosure. Also described is a slide assembly which enables computer system apparatus to be easily installed and removed from a cooled enclosure. The slide assembly configured to be installed on a rail portion of the computer system and comprises a retractable support in the form of a retractable wheel which is configured to support the computer chassis during installation into the cooled enclosure.

Abstract: A transceiver system with reduced latency uncertainty is described. In one implementation, the transceiver system has a word aligner latency uncertainty of zero. In another implementation, the transceiver system has a receiver-to-transmitter transfer latency uncertainty of zero. In yet another implementation, the transceiver system has a word aligner latency uncertainty of zero and a receiver-to-transmitter transfer latency uncertainty of zero. In one specific implementation, the receiver-to-transmitter transfer latency uncertainty is eliminated by using the transmitter parallel clock as a feedback signal in the transmitter phase locked loop (PLL). In one implementation, this is achieved by optionally making the transmitter divider, which generates the transmitter parallel clock, part of the feedback path of the transmitter PLL.

Abstract: Embodiments of the invention rely on simple time measurements to extract rich performance analysis from a graphics program. The invention times the program as it repeatedly executes on a selected platform, while a series of variations are applied to the program with each execution. As a result, without requiring any specific profiling tools for the platform, a developer can analyze and understand the performance characteristics of the program based upon these elapsed time measurements. The program can then be optimized to incorporate variations that improve execution time.

Abstract: A plumbing device for coupling a urinal to a soil pipe is provided. The device includes a nipple portion defining a first opening configured to be in fluid communication with the urinal and a second opening configured to be in fluid communication with a “T” receptor on a waste line. The nipple portion further having straight male threading of a pitch that is slightly less than the pitch of the “T” receptor's threading so that as the device is rotated into the “T” receptor a watertight seal is formed. Finally as the nipple portion has no tapered threading it may be cut at any point along its length. The device also includes a flanged portion proximate to and about the first opening configured to receive a resilient gasket on its surface to provide a watertight seal with a urinal and with arms extending radially from the center of the flanged portion containing a structure to receive the urinal mounting bolts.

Abstract: Rack mountable equipment and a complementary cooling rack enclosure are arranged to work together to transmit heat from heat generating components of the rack mountable equipment to the cooling rack enclosure. Heat from the components is transferred to the cooling rack enclosure via a coolable surface disposed in a channel of the cooling rack enclosure. The rack mountable equipment includes a rail adapted to be received by the channel in the cooling rack enclosure. A thermally conductive surface on the rail contacts the coolable surface within the channel and transfers heat from the rack mountable equipment to the cooling rack enclosure.

Abstract: A telescoping mast for deploying, retracting and securing a payload of equipment. The mast is formulated using advantaged geometry and comprises interlocking support legs and relatively lightweight skins mounted between the support legs as its base structure. In addition, some embodiments of the disclosed apparatus provide a secure channel through the mast for cables necessary for the operation of equipment mounted in a payload. Still further, some embodiments of the disclosed apparatus provide a wire rope and pulley system to raise and lower the mast and include structural flexibility to enable the telescoping mast to be used at various intermediate heights in between full extension and fully retracted.

Abstract: Apparatus and methods for removing unwanted heat generated by apparatus such as personal computer systems and other appliances. The apparatus comprising a thermally conductive surface to which heat from heat-generating components is communicated via a heat transmitting means such as a heatpipe. The apparatus can then be cooled by contacting cooling apparatus to the thermally conductive surface. Also described are liquid cooling apparatus suitable for contacting to apparatus having thermally conductive surfaces and a method for cooling a plurality of computer systems.