Abstract: Embodiments of the invention relate to effectively traversing the structure of an interactive voice response system. A menu associated with the system is organized and arranged in a hierarchy. Each received input is dynamically analyzed to enable a traversal of the hierarchy and to direct the input to an appropriate menu option associated with the system. The appropriate menu option is directly related to the input submission, and supports a direct communication with a telecommunication device that initiated communication with the system.

Abstract: A computer implemented method, data processing system, and computer program product for using extensible object data (or other XML-based models of an ordered product) to directly drive manufacturing in an optimized manner. A customer order or request to create an item is received at a manufacturing facility. The customer order includes extensible object data (XOD) comprising an extensible markup language-based representation of a physical product. A production order to begin the manufacturing process is generated based on the customer order. A customized manufacturing process routing is created using XOD and an extensible translation stylesheet (XSLT), wherein the customized manufacturing process routing provides manufacturing operators with specific information regarding the process steps to manufacture items specified in the request.

Abstract: A method, system and computer-usable medium for generating a manufacturing-usable easily modifiable product order document is presented. An object collection of objects that describe features of components of a product is created. A view database that describes a logical relationship among components in the object collection is also created. A single document that includes the object collection and the view database is then generated. This single document can be updated according to technical requirements for a product being manufactured according to a product description created from the single document.