Abstract: A method and system for measuring drilling fluid filtrate. The method may comprise disposing a downhole fluid sampling tool into a wellbore at a first location, activating a pump to draw a solids-containing fluid disposed in the wellbore into the downhole fluid sampling tool, drawing the drilling fluid with the pump across the at least one filter to form a drilling fluid filtrate, drawing the drilling fluid filtrate with the pump through the channel to the at least one sensor section, and measuring the drilling fluid filtrate with the at least one sensor. A system may comprise a downhole fluid sampling tool. The downhole fluid sampling tool may comprise at least one multi-chamber section, at least one sensor section, at least one filter, a pump, and a channel.

Abstract: A safety device for tackers includes a safety slide slidably connected to the outlet of the tacker and the safety slide has a stop protruding from the inside thereof. The rod has one end contacts the stop and the other end of the rod has a plastic tip connected thereto. An ignition spring is connected between the plastic tip and a safety switch. A recovery spring is connected to another position of the rod to position the rod. The safety slide is slidably connected to grooves of the tacker. When the safety slide contacts against an object to be stapled, the rod is pushed by the stop and activates the ignition spring to activate the safety switch so as to reduce the impact of the rod and the safety switch.

Abstract: A safety device for tackers includes a safety slide slidably connected to the outlet of the tacker and the safety slide has a stop protruding from the inside thereof. The rod has one end contacts the stop and the other end of the rod has a plastic tip connected thereto. An ignition spring is connected between the plastic tip and a safety switch. A recovery spring is connected to another position of the rod to position the rod. The safety slide is slidably connected to grooves of the tacker. When the safety slide contacts against an object to be stapled, the rod is pushed by the stop and activates the ignition spring to activate the safety switch so as to reduce the impact of the rod and the safety switch.

Abstract: A hammer tacker includes an outer housing comprising a handle portion and a head portion, the outer housing formed from a fiber reinforced polymer material. The hammer tacker also includes an elongated staple holder carried at least partially within the outer housing, the elongated staple holder being slideable between a use position and a refill position. The outer housing having the fiber reinforced polymer material defines a channel extending through the handle portion and into the head portion, the channel configured to receive the staple holder. The staple holder is slidable along the channel of the outer housing between the use position and the refill position. The hammer tacker further includes a staple driver assembly operable to drive a staple from the staple holder into a workpiece.

Abstract: A hammer tacker includes an outer housing comprising a handle portion and a head portion, the outer housing formed from a fiber reinforced polymer material. The hammer tacker also includes an elongated staple holder carried at least partially within the outer housing, the elongated staple holder being slideable between a use position and a refill position. The outer housing having the fiber reinforced polymer material defines a channel extending through the handle portion and into the head portion, the channel configured to receive the staple holder. The staple holder is slidable along the channel of the outer housing between the use position and the refill position. The hammer tacker further includes a staple driver assembly operable to drive a staple from the staple holder into a workpiece.

Abstract: A hand tool comprising a head portion, a shaft, and a grip component is provided. The grip component and the shaft form a handle of the hand tool. The grip component is a reverse-molded component formed by: forming the external portion of the grip component by molding a first thermoplastic elastomer (TPE) material or thermoplastic urethane (TPU) material into a shell that surrounds a first cavity; after forming the external portion; placing the shaft into the first cavity; and, after the external portion is formed and the shaft is placed into the first cavity, forming the inner portion of the grip component by injecting a second TPE material or TPU material into the first cavity and onto the shaft. The first TPE or TPU material has a first level of hardness, and the second TPE or TPU material has a second level of hardness lower than the first level.

Abstract: A hand tool comprising a head portion, a shaft, and a grip component is provided. The shaft is attached to or integral with the head portion, and the grip component is disposed around the shaft. The grip component and the shaft form a handle of the hand tool. The grip component comprises an external portion molded from a first thermoplastic elastomer (TPE) material or thermoplastic urethane (TPU) material, and an inner portion molded from a second TPE material or TPU material. The first TPE or TPU material has a first level of hardness, and the second TPE or TPU material has a lower level of hardness. The inner portion is disposed around the shaft, and the external portion forms a shell around the inner portion and is an exposed user contact surface. The grip component is attached to the shaft via at least a mechanical fastener.

Abstract: The disclosed embodiments relate to a system that suggests helpful articles to resolve a customer request. During operation, the system receives the customer request, wherein the customer request is associated with a product or a service used by the customer. Next, the system feeds a set of words from the customer request through a model to generate a request vector comprising numerical values representing words in the customer request. The system then compares the request vector against article vectors representing articles in a set of help center articles to determine whether the customer request matches one or more help center articles. If the customer request matches one or more help center articles, the system presents the one or more help center articles to the customer to facilitate automatically resolving the customer request.

Abstract: A level comprising a level body and a bubble vial mounted on the level body is provided. A top opening in the level body interrupts at least a portion of a top wall of the level body to accommodate the bubble vial. An internal support structure is disposed within the tubular configuration of the level body and spanning longitudinally along the level body so as to be disposed on both sides of the top opening to provide structural support to the level body in the vicinity of the top opening. The internal support structure includes a base portion, a pair of legs extending upwardly from the base portion, and an opening disposed between the pair of upwardly extending legs. A carrier structure is disposed in the opening of the internal support structure and positioned beneath the bubble vial and between the internal support structure and the bubble vial.

Abstract: A level comprising a level body, and at least one bubble vial mounted on the level body is provided. The level body has a generally tubular configuration including a top wall and a bottom wall generally parallel to one another, and a pair of spaced side walls; a top opening in the level body that interrupts at least a portion of the top wall to accommodate the at least one bubble vial; and an internal support structure disposed within the tubular configuration of the level body and spanning longitudinally along the level body so as to be disposed on both sides of the top opening to provide structural support to the level body in the vicinity of the top opening.

Abstract: A knife includes a handle portion and a cutting head portion. The cutting head portion includes a lid portion and a base portion configured to receive a blade therebetween. The lid portion is coupled to the base portion by a hinge. Rotation of the lid portion relative to the base portion away from the base portion opens a space above the base portion through which the blade may lifted. A method of removing a blade from a knife includes rotating a lid portion relative to a base portion about a hinge coupling the lid portion to the base portion, further rotating the lid portion until a protrusion fixed to the lid portion extends through the base portion and lifts up on the blade to create a gap between the blade and the base portion, and grasping the blade at the gap to pull the blade away from the base portion.

Abstract: A utility knife includes a blade holder slidably connected to the handle. A blade lock pivotally connects to the blade holder for movement relative to the blade holder about a blade lock axis between a locked position and a released position. The blade lock axis forms an acute angle ? with a lateral direction of the knife so that a surface of the blade lock that is configured to engage the utility blade moves both laterally and vertically as the blade lock moves between its locked and released positions. A blade release trigger is conveniently disposed well rearwardly of a front of the handle. The knife includes a sealed blade storage compartment with a manually openable cover. A seal disposed between the compartment and cover discourages water and/or debris from getting into the compartment when the cover is closed.

Abstract: Hand tools which have an ergonomic using a palm handle and finger handle designs which achieve mechanical efficiency and ease of use. The ergonomic handle is compatible with the muscle movements of an operator using a hand tool reducing muscle strain and pain. Optionally, the palm and finger handles can have ergonomically designed cushions. In an embodiment, the finger handle can have a finger set which has a forward finger flange, a tail finger flange and a pinky grip. The ergonomic handle can also use a relief washer system to achieve a smooth low frictional resistance cutting stroke.

Abstract: The disclosed embodiments relate to a system that suggests helpful articles to automatically resolve a customer request. During operation, the system receives the customer request, wherein the customer request is associated with a product or a service used by the customer. Next, the system determines whether the customer request matches one or more similar previously received customer requests. If so, the system identifies one or more helpful articles that were useful in resolving the one or more previously received customer requests, and then uses the one or more helpful articles to generate a set of suggested articles. Finally, the system presents the set of suggested articles to the customer to facilitate automatically resolving the customer request.

Abstract: The disclosed embodiments relate to a system that suggests helpful articles to resolve a customer request. During operation, the system receives the customer request, wherein the customer request is associated with a product or a service used by the customer. Next, the system feeds a set of words from the customer request through a model to generate a request vector comprising numerical values representing words in the customer request. The system then compares the request vector against article vectors representing articles in a set of help center articles to determine whether the customer request matches one or more help center articles. If the customer request matches one or more help center articles, the system presents the one or more help center articles to the customer to facilitate automatically resolving the customer request.

Abstract: A level comprising a level body, and at least one bubble vial mounted on the level body is provided. The level body has a generally tubular configuration including a top wall and a bottom wall generally parallel to one another, and a pair of spaced side walls; a top opening in the level body that interrupts at least a portion of the top wall to accommodate the at least one bubble vial; and an internal support structure disposed within the tubular configuration of the level body and spanning longitudinally along the level body so as to be disposed on both sides of the top opening to provide structural support to the level body in the vicinity of the top opening.

Abstract: The disclosed embodiments provide a system that uses a predicted probability of satisfaction for a customer to facilitate a customer-service interaction. During operation, the system obtains information related to an ongoing customer-service interaction involving the customer. The system uses the obtained information to determine a probability that the customer will be satisfied with the customer-service interaction. Next, the system uses the determined probability that the customer will be satisfied to facilitate subsequent interactions whether automated or manual with the customer in furtherance of the customer-service interaction.

Abstract: A utility knife includes a blade holder slidably connected to the handle. A blade lock pivotally connects to the blade holder for movement relative to the blade holder about a blade lock axis between a locked position and a released position. The blade lock axis forms an acute angle ? with a lateral direction of the knife so that a surface of the blade lock that is configured to engage the utility blade moves both laterally and vertically as the blade lock moves between its locked and released positions. A blade release trigger is conveniently disposed well rearwardly of a front of the handle. The knife includes a sealed blade storage compartment with a manually openable cover. A seal disposed between the compartment and cover discourages water and/or debris from getting into the compartment when the cover is closed.

Abstract: A utility knife includes a folding handle in which a neck folds into a handle base. A neck lock locks the neck in its closed or open position relative to the handle base. The neck is spring-biased toward its open position to assist in one-handed opening of the handle. A utility blade and blade holder are slidably carried by neck for manual movement between retracted/protected and extended/exposed positions. The neck cannot be folded into or locked in the closed position if the blade is exposed.