Patents by Inventor Thomas Arcuri

Thomas Arcuri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center monitoring system
    Patent number: 6683947
    Abstract: A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
    Type: Grant
    Filed: December 31, 2001
    Date of Patent: January 27, 2004
    Assignee: General Electric Capital Corporation
    Inventors: William Roelle, Thomas Arcuri, Karen Zachacz, Jacqueline L. Coury, Carol Spaulding, Becky Bonk, Chris Bolejack, Robert Muckle, David Limric, Suzy LeSage
  • Call center monitoring system
    Publication number: 20030123640
    Abstract: A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
    Type: Application
    Filed: December 31, 2001
    Publication date: July 3, 2003
    Inventors: William Roelle, Thomas Arcuri, Karen Zachacz, Jacqueline L. Coury, Carol Spaulding, Becky Bonk, Chris Bolejack, Robert Muckle, David Limric, Suzy LeSage
  • Method and apparatus for motivating a customer to save money for use with later purchases
    Publication number: 20030126012
    Abstract: A system, method, apparatus, means, and computer program code for providing a benefit to a customer who saves money for use with one or more later purchases. According to embodiments of the present invention, a customer is provided with an account upon an establishment date and the customer may add or add to a benefit (e.g., monetary amount) associated with the account. The customer may be limited or even prevented from accessing any monetary amount or other benefit associated with the account until a later date referred to herein as the activation date. A merchant or other party may add a bonus or additional benefit to the account upon the activation date or on another date. The amount of the bonus or additional benefit may depend on how much the customer has increased the account after the establishment date.
    Type: Application
    Filed: December 31, 2001
    Publication date: July 3, 2003
    Inventors: Irvin B. Watts, Thomas Arcuri, Neil Bryson