Abstract: A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a communication from a vehicle over at least one data channel. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, die third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.

Abstract: A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a communication from a vehicle over at least one data channel. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, die third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.

Abstract: A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, the third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.

Abstract: A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, the third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services.

Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a communication from a vehicle over a communication pathway. Signaling is automatically sent to the vehicle from the third-party service center over the communication pathway. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a communication from a vehicle over a communication pathway. Signaling is automatically sent to the vehicle from the third-party service center over the communication pathway. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center over the voice call. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Abstract: A system and method for implementing a server-based speech recognition system for multimodal automated interaction in a vehicle includes receiving, by a vehicle driver, audio prompts by an on-board human-to-machine interface and a response with speech to complete tasks such as creating and sending text messages, web browsing, navigation, etc. This service-oriented architecture is utilized to call upon specialized speech recognizers in an adaptive fashion. The human-to-machine interface enables completion of a text input task while driving a vehicle in a way that minimizes the frequency of the driver's visual and mechanical interactions with the interface, thereby eliminating unsafe distractions during driving conditions. After the initial prompting, the typing task is followed by a computerized verbalization of the text. Subsequent interface steps can be visual in nature, or involve only sound.

Abstract: A system and method for implementing a server-based speech recognition system for multimodal automated interaction in a vehicle includes receiving, by a vehicle driver, audio prompts by an on-board human-to-machine interface and a response with speech to complete tasks such as creating and sending text messages, web browsing, navigation, etc. This service-oriented architecture is utilized to call upon specialized speech recognizers in an adaptive fashion. The human-to-machine interface enables completion of a text input task while driving a vehicle in a way that minimizes the frequency of the driver's visual and mechanical interactions with the interface, thereby eliminating unsafe distractions during driving conditions. After the initial prompting, the typing task is followed by a computerized verbalization of the text. Subsequent interface steps can be visual in nature, or involve only sound.

Abstract: A system and method for implementing a server-based speech recognition system for multi-modal automated interaction in a vehicle includes receiving, by a vehicle driver, audio prompts by an on-board human-to-machine interface and a response with speech to complete tasks such as creating and sending text messages, web browsing, navigation, etc. This service-oriented architecture is utilized to call upon specialized speech recognizers in an adaptive fashion. The human-to-machine interface enables completion of a text input task while driving a vehicle in a way that minimizes the frequency of the driver's visual and mechanical interactions with the interface, thereby eliminating unsafe distractions during driving conditions. After the initial prompting, the typing task is followed by a computerized verbalization of the text. Subsequent interface steps can be visual in nature, or involve only sound.

Abstract: A system for providing navigational information to a vehicle driver. An on-board system is disposed on a vehicle and processes and transmits to a data center, via a wireless link, spoken requests from a vehicle driver requesting navigational information. The data center performs automated voice recognition on the received spoken requests to attempt recognition of destination components of the spoken requests, generates a list of possible destination components corresponding to the spoken requests, assigns a confidence score for each of the possible destination components on the list, determines if a possible destination component with a highest confidence score has a confidence score above a selected threshold, and computer-generates a representation of the possible destination components for transmission to the on-board system via the wireless link for confirmation by the vehicle driver if the highest confidence score of every possible destination component is above the selected threshold.

Abstract: A multimodal user interface is provided. A human machine interface in a vehicle utilizes a plurality of modalities. A cognitive model for secondary driving tasks indicates a best use of one or more particular modalities for performing each secondary driving task.

Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center over the voice call. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Abstract: A method of providing navigational information includes processing destination information spoken by a vehicle occupant on-board. The processed voice information is transmitted to a remote center wirelessly. The processed voice information is voice recognition analyzed at the remote data center to recognize components of the destination information spoken. The remote center generates a list of hypothetical recognized components of the destination information listed by confidence levels as calculated for each component of the destination information analyzed by the voice recognition system. The hypothetical recognized component list is displayed with confidence levels at the remote center for selective checking by a human data center operator. A component set is selected based on the confidence levels and accuracy of the selected set is confirmed by interactive voice exchanges between the vehicle driver and the remote data center.

Abstract: A system for providing navigational information to a vehicle driver. An on-board system is disposed on a vehicle and processes and transmits to a data center, via a wireless link, spoken requests from a vehicle driver requesting navigational information. The data center performs automated voice recognition on the received spoken requests to attempt recognition of destination components of the spoken requests, generates a list of possible destination components corresponding to the spoken requests, assigns a confidence score for each of the possible destination components on the list, determines if a possible destination component with a highest confidence score has a confidence score above a selected threshold, and computer-generates a representation of the possible destination components for transmission to the on-board system via the wireless link for confirmation by the vehicle driver if the highest confidence score of every possible destination component is above the selected threshold.

Abstract: A method of providing navigational information comprises processing destination information spoken by a user of a mobile processing system. The processed voice information is transmitted to a remote data center. The processed voice information is analyzed at the data center to recognize components of the destination information. The center generates a list of hypothetical recognized components of the destination by confidence levels as calculated for each component of the information analyzed. The hypothetical recognized component list is displayed with confidence levels at the data center for selective checking by a human data center operator. A set of hypothetical components is selected based on confidence levels in the list. The accuracy of the selected set of hypothetical recognized components of the destination information is confirmed though interactive voice exchanges between the mobile system user and the remote data center.

Abstract: A system for providing navigational information comprises a mobile system processing and transmitting via a wireless link a continuous voice stream spoken by a user of the mobile system, the continuous voice stream including a complete destination address and a data center processing the continuous voice stream received via the wireless link into voice navigational information.

Abstract: A system for selecting music includes a mobile system for processing and transmitting through a wireless link a continuous voice stream spoken by a user of the mobile system, the continuous voice stream including a music request, and a data center for processing the continuous voice stream received through the wireless link into voice music information. The data center can perform automated voice recognition processing on the voice music information to recognize music components of the music request, confirm the recognized music components through interactive speech exchanges with the mobile system user through the wireless link and the mobile system, selectively allow human data center operator intervention to assist in identifying the selected recognized music components having a recognition confidence below a selected threshold value, and download music information pertaining to the music request for transmission to the mobile system derived from the confirmed recognized music components.

Abstract: A system for surfing the web includes a mobile system for processing and transmitting through a wireless link a voice stream spoken by a user of the mobile system and a data center for processing the voice stream received into voice web search information. The continuous voice stream includes a web search request. The data center performs automated voice recognition processing on the voice web search information to recognize components of the web search request, confirms the recognized components of the web search request through interactive speech exchanges with the user through the wireless link and the mobile system, selectively allows human data center operator intervention to assist in identifying the selected recognized web search components having a recognition confidence below a selected threshold value, and downloads web search results pertaining to the web search request for transmission to the mobile system derived from the confirmed recognized web search components.

Abstract: A method of providing navigational information includes the step of processing destination information spoken by a user of a mobile processing system and transmitting the processed voice information via a wireless link to a remote data center. The processed voice information is analyzed with a voice recognition system at the remote data center to recognize components of the destination information spoken by the user. The remote data center generates a list of hypothetical recognized components of the destination information listed by confidence levels as calculated for each component of the destination information analyzed by the voice recognition system. The remote data center determines if a confidence score is below a recognition confidence value and, if the confidence score is below the recognition confidence value, transmits an automated request to have the user speak the destination information again.