Abstract: Contact center requests are received at respective customer datacenters. The contact center requests are routed to respective agent datacenters resulting in respective engagements. Each engagement uses a respective customer datacenter and a respective agent datacenter. Respective scores are associated with the respective engagements based on the respective customer datacenters and the respective agent datacenters used by the respective engagements. An aggregation of the respective scores is output.

Abstract: A contact center request is received from a user device. Respective agent routing scores for the available agents are determined based on respective environmental scores and respective network connection scores associated with available agents. An agent is selected from the available agents based on the respective agent routing scores. The contact center request is routed to an agent device of the agent. A network connection score for an agent can be determined by obtaining from a network monitoring tool available at the agent device network related metrics, which include at least one of a packet loss metric, a jitter metric, a throughput metric, or a latency metric. The network related metrics are combined to obtain a score that in a range of 0 to a maximum network-related score.

Abstract: Systems and methods for collaborative chat messaging are provided herein. In an example, a system having a non-transitory computer-readable medium, a communications interface, and a processor is provided. The processor may execute instructions to establish a virtual meeting having a plurality of participants, each participant of the plurality of participants exchanging one or more audio streams via the virtual meeting. The processor may also execute instructions to transmit a collaborative message request to the plurality of participants, receive one or more collaborative message responses from each participant of a subset of the plurality of participants, and provide, to a first client device, the one or more collaborative message responses. The processor may also execute instructions to receive, from the first client device, an indication to release the one or more collaborative message responses and transmit, to the plurality of participants, the one or more collaborative message responses.

Abstract: A software platform supports multiple carriers, such as telephony carriers or public switched telephone network (PSTN) carriers, and routes calls between devices associated with different carriers without having to route the calls through the different carriers. The software platform establishes or maintains the calls between the devices associated with different carriers by transmitting a portion of call data associated with call record information to the respective carriers, and a portion of the call data associated with media and signaling information to the destination device.

Abstract: A device for interior covering of an aircraft cabin, intended to be fastened to a structure of an aircraft and to extend along a skin of the aircraft, the device comprising a covering panel. The covering panel bears at least one system, possibly through a system support. It advantageously comprises at least one air circulation pipe fastened to an exterior face of the covering panel, each air pipe having an upstream end equipped with a connection device.

Abstract: The invention relates to a device for interior covering (1) of an aircraft cabin, intended to be fastened to a structure of an aircraft and to extend along a skin of the aircraft, the said device comprising a covering panel (2). The covering panel bears at least one system, possibly through a system support. It advantageously comprises at least one air circulation pipe (3), referred to as air pipe, fastened to an exterior face (6) of the covering panel, each air pipe having an end (26), referred to as upstream end, equipped with a connection device (27).