Patents by Inventor Thomas Brett Chisholm

Thomas Brett Chisholm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center SMS-MMS language router
    Patent number: 10360309
    Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.
    Type: Grant
    Filed: April 30, 2015
    Date of Patent: July 23, 2019
    Assignee: SALESFORCE.COM, INC.
    Inventors: Thomas Brett Chisholm, James Hunt, Eugene Lee Lew
  • CALL CENTER SMS-MMS LANGUAGE ROUTER
    Publication number: 20160321245
    Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.
    Type: Application
    Filed: April 30, 2015
    Publication date: November 3, 2016
    Inventors: Thomas Brett Chisholm, James Hunt, Eugene Lee Lew