Abstract: A system is shown where a web message is sorted by a hierarchical sort that examines a series of different aspects of the message and stores the web message in appropriate memories sealed from the main memory of the computer thus allowing either block or individual examination and elimination of unwanted spam. A further refinement shows a system and method to assist the user without access to drop down menu formats and that further provides directional information on the prior steps taken before help was requested and the steps available from that point forward.