Abstract: There is provided a method of implementing a payment in relation to a telephone call between a customer and a merchant/service provider, the telephone call consisting of signalling and media components. The method comprises, when establishing the telephone call, routing the signalling component to the merchant/service provider via a payment service system and routing the media component directly to the merchant/service provider. The method further comprises, at a communication management system of the merchant/service provider, sending an indication that the customer is required to make a payment to the payment service system and, at the payment service system, upon receipt of the indication, using the signalling component to implement a redirection of the media component via the payment service system, extracting payment details of the customer from the redirected media component, and providing the payment details to a payment processing system to action the payment.

Abstract: There is provided a method of correlating a telephone call between a first party and a second party with information that is to be used in a third party service implemented in relation to the telephone call. The method comprises routing telephone calls involving the first party via a third party service system that implements the third party service.

Abstract: There is provided a method of implementing a payment in relation to a telephone call between a customer and a merchant or service provider, the telephone call consisting of a signalling component and a media component. The method comprises, when establishing the telephone call, routing the signalling component to the merchant/service provider via a payment service system and routing the media component directly to the merchant/service provider.