Patents by Inventor Thomas E. Brand

Thomas E. Brand has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response unit response display
    Patent number: 7136478
    Abstract: The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.
    Type: Grant
    Filed: April 6, 2004
    Date of Patent: November 14, 2006
    Assignee: Avaya Technology Corp.
    Inventors: Thomas E. Brand, Chris Goringe
  • Identify caller preferences
    Patent number: 7088813
    Abstract: The present invention is directed to a user communication device 174, 180 for interacting with a contact center 100, comprising a user interface operable to initiate a real-time communication with a contact center 100 and an information transmission agent 184 operable, before the real-time communication is routed to a resource associated with a contact center 100, forward to the contact center 100 at least one message comprising personal information 188 of the user. The personal information 188 is not associated with the user communication device 174, 180.
    Type: Grant
    Filed: April 6, 2004
    Date of Patent: August 8, 2006
    Assignee: Avaya Technology Corp.
    Inventors: Thomas E. Brand, Neil Hepworth