Abstract: Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed.

Abstract: A system and method includes sensors configured to measure conditions of a vehicle. A monitoring module is configured to evaluate the conditions input thereto from the sensors. The monitoring module is further configured to determine a state of a mobile device located within the vehicle. Based upon a combination of the conditions of the vehicle and the state of the mobile device, a determination of improper use of the mobile device is made.

Abstract: A natural language specification of at least one high level information technology services requirement is obtained from a user, via a conversational interface; the same is parsed into first pre-defined semi-structured data, using a conversation parser. Based on the first pre-defined semi-structured data, a subset of candidate information technology services is identified, with a dialog engine, from a plurality of candidate information technology services provided by a plurality of vendors, the dialog engine is used to formulate a response including second pre-defined semi-structured data. The response is reverse-parsed into a natural language response, using the conversation parser. The natural language response includes a question for the user to assist in further refining the subset of candidate information technology services; the natural language response is presented to the user via the conversational interface.

Abstract: In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event.

Abstract: In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event.

Abstract: A computer controlled implementation for distributing portions of a license to use software entities, granted by a licensor to a primary licensee, to subsequent secondary licensees comprising determining a dividable value for the primary license to use a software entity, enabling the primary licensee to grant a portion of the dividable value of the primary license to use the software entity to a secondary licensee, enabling the licensor, the licensee and the secondary licensee to add value to said values of the licenses and tracking said value of the license and of the portion granted to said secondary licensee.

Abstract: A system for providing a cloud-based service includes a processor and a computer readable storage medium that stores instructions which, when executed, cause the processor to perform operations including: receiving information from a customer of the cloud-based service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer. Another embodiment of a system for providing a cloud-based service includes a conversational interface for receiving information from a customer of the cloud-based service, the information identifying a requirement of the customer related to a resiliency of the service and a resiliency analysis engine for identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer.

Abstract: A method for providing a cloud-based service includes receiving information from a customer of the service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying a service provider who provides the service in a manner that satisfies the requirement. A method for building a knowledge base of cloud-based service providers includes receiving information from a service provider, the information specifying at least one resiliency attribute of the service provider, matching the information to a standardized service descriptor, wherein the service descriptor is indexed within an ontology-based organizational framework that indexes a plurality of service descriptors, and storing the service descriptor for the service provider.

Abstract: Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed.

Abstract: Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed.

Abstract: In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event.

Abstract: A system and method includes sensors configured to measure conditions of a vehicle. A monitoring module is configured to evaluate the conditions input thereto from the sensors. The monitoring module is further configured to determine a state of a mobile device located within the vehicle. Based upon a combination of the conditions of the vehicle and the state of the mobile device, a determination of improper use of the mobile device is made.

Abstract: A warning system and method include a memory device configured to store one or more condition criteria. A monitoring device is configured to monitor a status of the one or more condition criteria. The monitoring device is triggered by a triggering event related to the status to generate a warning signal responsive to the triggering event. A mobile computing device is configured to communicate with the monitoring device and an external network to receive the warning signal and output a warning message on the external network to one or more designated entities.

Abstract: Techniques are disclosed for controlling software patching activity. Techniques may implement a software shell and institute a patching policy to control patching activities. When implemented, the software shell acts as a barrier which permits patching of the underlying software only when the patching activity would be in accordance with the instituted patching policy. Various patching policies can be instituted. Patching may be performed when convenient; or just before when the software requiring the patch is needed; or patching may be blocked to prevent unwanted software characteristics and/or behavior. Patching may be delayed until confidence has been established in a new patch so as to avoid disrupting a computer system that is already functioning in an acceptable manner. A particular software action may be blocked so as to avoid the necessity of having to patch software, particularly when the action may interrupt the orderly function of a computer system.

Abstract: In an exemplary embodiment, a method is disclosed that includes, in an electronic device, forming a hypothesis that a situation exists based on one or more situation definitions and data from one or more sensors accessible by the electronic device. The method includes searching for other electronic devices via one or more network interfaces in the electronic device and establishing a network with one or more other electronic devices found during the searching. The method also includes receiving information from the one or more other electronic devices, the information corresponding to the situation. The method further includes, based at least on the information, modifying the hypothesis that the situation exists. Apparatus and computer readable memory media are also disclosed.

Abstract: Apparatus and methods are disclosed for performing computer system management on an activity basis. In one embodiment, computer-system-related items are associated with at least one activity to be performed using the computer system. Then, management procedures are established for the at least one activity. Next, when the computer system is used to perform the at least one activity, the computer-system-related items associated with the at least one activity are managed in accordance with the management procedures established for the at least one activity. In another embodiment, apparatus and methods monitor patterns of use of a computer system. Using information gathered during monitoring operations, activity models are formulated, and for each activity model a management plan is devised. After management plans have been devised for each activity model, the use of the computer system is monitored to identify actions being performed with the computer system.

Abstract: Managing software is provided. A solution to a problem that has occurred with a program on a client data processing system is received by a server. This solution is created while solving the problem that occurred on the data processing system. The solution includes a process that may be executed on another data processing system to solve the same problem on that data processing system. The process is, for example, a script, a macro, or a set of computer executable steps or instructions. A database of solutions is selectively updated to reflect the new solution. In response to a request for a solution by another client system to a problem, the server will respond with the current solution that exists in the database.

Abstract: A warning system and method include a memory device configured to store one or more condition criteria. A monitoring device is configured to monitor a status of the one or more condition criteria. The monitoring device is triggered by a triggering event related to the status to generate a warning signal responsive to the triggering event. A mobile computing device is configured to communicate with the monitoring device and an external network to receive the warning signal and output a warning message on the external network to one or more designated entities.

Abstract: A system and method includes sensors configured to measure conditions of a vehicle. A monitoring module is configured to evaluate the conditions input thereto from the sensors. The monitoring module is further configured to determine a state of a mobile device located within the vehicle. Based upon a combination of the conditions of the vehicle and the state of the mobile device, a determination of improper use of the mobile device is made.

Abstract: A non-transitory computer-readable medium storing a program of instructions executable by a digital processing apparatus of a computer system to perform operations concerning at least two virtual machines operative in the computer system, the operations comprising: detecting computer system resources associated with each of the at least two virtual machines; displaying an interactive, integrated graphical user interface (GUI) on a display device associated with the computer system, whereby the GUI simultaneously displays graphical elements representing the detected computer system resources associated with the virtual machines; receiving commands entered, at least in part, using the GUI to perform actions on the detected computer system resources associated with the virtual machines; and executing actions corresponding to the commands entered using the GUI on the detected computer system resources associated with the virtual machines while maintaining the independence of the operating environments of the virt