Patents by Inventor Thomas Fejes

Thomas Fejes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250037703
    Abstract: A system and method for testing interactive voice response (IVR) systems which combines automated test generation with in-country dialing, allowing for use of country codes within that country, dialing of free phone numbers in that country, and IVR testing using the same phone pathways that will be experienced by the customer during a customer's actual calls.
    Type: Application
    Filed: March 8, 2024
    Publication date: January 30, 2025
    Inventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes, Matthew Lawlor
  • Patent number: 11863507
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Grant
    Filed: November 27, 2022
    Date of Patent: January 2, 2024
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Thomas Fejes, Michael Monegan
  • Patent number: 11790886
    Abstract: A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.
    Type: Grant
    Filed: November 6, 2020
    Date of Patent: October 17, 2023
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes
  • Patent number: 11595332
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Grant
    Filed: March 15, 2022
    Date of Patent: February 28, 2023
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Thomas Fejes, Michael Monegan
  • Publication number: 20220321512
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Application
    Filed: March 15, 2022
    Publication date: October 6, 2022
    Inventors: Thomas Fejes, Michael Monegan
  • Publication number: 20220148568
    Abstract: A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.
    Type: Application
    Filed: November 6, 2020
    Publication date: May 12, 2022
    Inventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes
  • Patent number: 11290400
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Grant
    Filed: December 12, 2019
    Date of Patent: March 29, 2022
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Thomas Fejes, Michael Monegan
  • Publication number: 20200228476
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Application
    Filed: December 12, 2019
    Publication date: July 16, 2020
    Inventors: Thomas Fejes, Michael Monegan
  • Publication number: 20190342450
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
    Type: Application
    Filed: April 9, 2019
    Publication date: November 7, 2019
    Inventors: Alok Kulkarni, Geoff Willshire, Ian Ng, Thomas Fejes
  • Patent number: 10291776
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
    Type: Grant
    Filed: April 5, 2016
    Date of Patent: May 14, 2019
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire, Ian Ng, Thomas Fejes
  • Patent number: 10091356
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for interactive voice response system crawling utilizing the IVR crawler of the invention.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: October 2, 2018
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes
  • Patent number: 6628758
    Abstract: An automated telephone directory system allows a caller to select an item from a list in a telephony interface by assigning predetermined navigational functions to respective caller keypad entries for navigating through the list; assigning a selection function to a further caller keypad entry; communicating an initial item in the list to the caller; receiving a signal representing an input caller keypad entry and i) in the event said signal representing said input caller keypad entry corresponds to one of the predetermined caller keypad entries then navigating to a further item in the list and communication said further item to said caller, and ii) in the event said signal representing said input caller keypad entry corresponds to the selection function then selecting said item from said caller.
    Type: Grant
    Filed: April 19, 1999
    Date of Patent: September 30, 2003
    Assignee: Mitel Corporation
    Inventor: Thomas Fejes