Patents by Inventor Thomas Gerald O'Neill

Thomas Gerald O'Neill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11080657
    Abstract: The present approach relates to systems and methods for tracking a plurality of client actions within a portal running on a client instance and generating an analytics report that includes analytics information indicative of the tracked plurality of user actions and other events. The present approach includes receiving a user criteria specifying a web service integratable with an analytics package. The present approach further includes integrating the analytics package with the specified web service to leverage functionality of the specified web service, such as tracking functionality, to enhance tracking efficiency by causing the analytics package to selectively import analytics information from the web service. Furthermore, the present approach includes generating an analytics report that includes the analytics report may include analytics information indicative of user actions tracked by the analytics package or other analytics information imported from the web service by the analytics package.
    Type: Grant
    Filed: October 19, 2018
    Date of Patent: August 3, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Corey Daniel Leamon, Lucinda Kathryn Foss, Robert Robles Wallace, Cresta Kirkwood, Thomas Gerald O'Neill
  • Publication number: 20200090131
    Abstract: The present approach relates to systems and methods for tracking a plurality of client actions within a portal running on a client instance and generating an analytics report that includes analytics information indicative of the tracked plurality of user actions and other events. The present approach includes receiving a user criteria specifying a web service integratable with an analytics package. The present approach further includes integrating the analytics package with the specified web service to leverage functionality of the specified web service, such as tracking functionality, to enhance tracking efficiency by causing the analytics package to selectively import analytics information from the web service. Furthermore, the present approach includes generating an analytics report that includes The analytics report may include analytics information indicative of user actions tracked by the analytics package or other analytics information imported from the web service by the analytics package.
    Type: Application
    Filed: October 19, 2018
    Publication date: March 19, 2020
    Inventors: Corey Daniel Leamon, Lucinda Kathryn Foss, Robert Robles Wallace, Cresta Kirkwood, Thomas Gerald O'Neill
  • Publication number: 20200090128
    Abstract: The present approach relates to independently tracking individual progress of campaign-related activities part of a campaign respectively associated with a plurality of individuals. Embodiments disclosed herein include marking as complete a campaign-related activity in response to completion of the campaign-related activity by a first set of individuals, marking as incomplete an outstanding campaign-related activity in response to determining that a second set of individuals has not engaged with or completed the outstanding campaign-related activity, and then assigning subsequent campaign-related content to the individual based on whether the campaign-related activity was completed or not. For example, the second set of individuals who have not completed the campaign-related activity may each be sent a reminder notification, such as an email reminder, while the first set of individuals who have completed the campaign-related activity may receive a subsequent campaign-related content for completion.
    Type: Application
    Filed: October 18, 2018
    Publication date: March 19, 2020
    Inventors: Corey Daniel Leamon, Lucinda Kathryn Foss, Robert Robles Wallace, Thomas Gerald O'Neill, Nicholas Lawrence
  • Publication number: 20190266572
    Abstract: The present approach relates to providing targeted content to a user (e.g., employee) of an enterprise. In certain implementations, the present techniques involve receiving filter data (e.g., data identifying an employee) from a user and providing content in the form of knowledge blocks to a user based on metadata of the knowledge blocks that is associated with the filter data. In other implementations, the present techniques involve receiving trigger data (e.g., data of an employee satisfying a condition) and providing a set of activities (e.g., social activities or work related) to a user based on the trigger data.
    Type: Application
    Filed: May 7, 2018
    Publication date: August 29, 2019
    Inventors: Lucinda Kathryn Foss, Thomas Gerald O'Neill, Corey Daniel Leamon, Robert Robles Wallace, Kenneth James Hamer