Patents by Inventor Thomas Helfand

Thomas Helfand has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR PROVIDING SECURE CONVERSATION GATEWAY
    Publication number: 20230029645
    Abstract: Systems and methods for providing a secure conversation gateway by which an audio voice stream is made to be replicable and convertible into other media types are provided. The method includes receiving an audio voice data stream; converting the received audio voice data stream into a predetermined media format; and transmitting the converted audio data stream to a user. The method may also include receiving an interaction event that corresponds to the audio data stream; generating metadata based on the interaction event; and applying a machine learning algorithm to the audio data stream and the metadata in order to generate a response that relates to the audio data stream. The method may also include replicating the audio data stream and distributing copies thereof to a set of recipients.
    Type: Application
    Filed: July 25, 2022
    Publication date: February 2, 2023
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Stephanie J. SCHRIEBER, Thomas HELFAND, Nikhil DHOBLE, Matthew D. MATHENY, David A. BUTLER, Stephen JOHNSON, Robert C. BUCHSER, Ravi KAPPAGANTU
  • Method and system for video conference snapshot presence
    Patent number: 9232192
    Abstract: Disclosed is a system and method for providing low-frame rate continuous presence for all video participants to a video conference.
    Type: Grant
    Filed: November 8, 2013
    Date of Patent: January 5, 2016
    Assignee: Avaya, Inc.
    Inventors: Stephen Whynot, Thomas Helfand, Xiaohui Wei, Greg Osterhout
  • METHOD AND SYSTEM FOR VIDEO CONFERENCE SNAPSHOT PRESENCE
    Publication number: 20150130892
    Abstract: Disclosed is a system and method for providing low-frame rate continuous presence for all video participants to a video conference.
    Type: Application
    Filed: November 8, 2013
    Publication date: May 14, 2015
    Applicant: AVAYA, INC.
    Inventors: Stephen Whynot, Thomas Helfand, Xiaohui Wei, Greg Osterhout
  • Network centric call processing architecture using distributed call segments
    Patent number: 6282190
    Abstract: The method and apparatus of the present invention is accomplished in an embodiment by a means for and a method of allocating a data path during a call comprising the steps of establishing a first network call segment associated with an agent and sending a message with routing information across a tandem link using predetermined signaling paths. A second embodiment of the present invention further includes a method for allocating a data path during a call wherein the data path is also a voice path. A third embodiment of the present invention additionally includes means and method for allocating a data path during a call including establishing a two way connection.
    Type: Grant
    Filed: December 17, 1997
    Date of Patent: August 28, 2001
    Assignee: Nortel Networks Limited
    Inventor: Thomas Helfand
  • Network centric call processing architecture using distributed call segments
    Patent number: 6148073
    Abstract: An apparatus and method for allocating a data path during a call by establishing a first network call segment associated with an agent and sending a message with routing information across a tandem link using predetermined signaling paths. A second embodiment of the invention comprises a method of allocating a data path during a call wherein the datapath is also a voice path. A third embodiment of the present invention additionally includes apparatus and method for allocating a data path during a call including establishing a two-way connection.
    Type: Grant
    Filed: December 17, 1997
    Date of Patent: November 14, 2000
    Assignee: Northern Telecom Limited
    Inventor: Thomas Helfand