Patents by Inventor Thomas Hemm

Thomas Hemm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PRESENCE AWARENESS AGENT
    Publication number: 20070230681
    Abstract: The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
    Type: Application
    Filed: June 13, 2007
    Publication date: October 4, 2007
    Applicant: AVAYA INC.
    Inventors: David Boyer, Sally Cartwright, Susan Harkreader, Thomas Hemm, Joylee Kohler, Doree Seligmann
  • Post-termination contact management
    Publication number: 20050182672
    Abstract: The present invention is directed to a method for servicing a transaction in a contact center. When a communication associated with a transaction is terminated prematurely, special treatment may be provided to the transaction initiator.
    Type: Application
    Filed: February 12, 2004
    Publication date: August 18, 2005
    Inventors: Thomas Hemm, Joylee Kohler, Rodney Thomson