Patents by Inventor Thomas J. Weiland

Thomas J. Weiland has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for customer contact
    Patent number: 8879717
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: November 12, 2013
    Date of Patent: November 4, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Systems and methods for customer contact
    Patent number: 8824661
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: November 12, 2013
    Date of Patent: September 2, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • SYSTEMS AND METHODS FOR CUSTOMER CONTACT
    Publication number: 20140074529
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Application
    Filed: November 12, 2013
    Publication date: March 13, 2014
    Applicant: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Systems and methods for customer contact
    Patent number: 8600035
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Grant
    Filed: August 25, 2009
    Date of Patent: December 3, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, Jr., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • Independent customer service agents
    Patent number: 8542816
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: September 24, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt
  • SYSTEMS AND METHODS FOR CUSTOMER CONTACT
    Publication number: 20110051922
    Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.
    Type: Application
    Filed: August 25, 2009
    Publication date: March 3, 2011
    Inventors: Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond P. Sharpe, JR., Joseph D. Sullivan, Thomas J. Weiland, Tauseef Kidwai
  • INDEPENDENT CUSTOMER SERVICE AGENTS
    Publication number: 20090122972
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt