Abstract: An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans.

Abstract: Disclosed herein are systems and associated methods for operating web interactive services in conjunction with communication services, linking the communication with the interaction by means of a session-specific identifier such as a telephone number. During the course of a web session, user interaction information may be collected, that information potentially indicating subjects of interest to a user associated with the session-specific identifier. In the event the user uses the identifier make a contact regarding the information, the identifier can be used to associate the interaction information and subjects of interest, such that the contact may have that information and those subjects available to assist a user making contact. Interaction and subject information may also be used to customize the interaction with a contacting user with regard to the routing of a telephone call, a greeting, a product or service offering, or other communication.

Abstract: An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans.

Abstract: Disclosed herein are systems and associated methods for operating web interactive services in conjunction with communication services, linking the communication with the interaction by means of a session-specific identifier such as a telephone number. During the course of a web session, user interaction information may be collected, that information potentially indicating subjects of interest to a user associated with the session-specific identifier. In the event the user uses the identifier make a contact regarding the information, the identifier can be used to associate the interaction information and subjects of interest, such that the contact may have that information and those subjects available to assist a user making contact. Interaction and subject information may also be used to customize the interaction with a contacting user with regard to the routing of a telephone call, a greeting, a product or service offering, or other communication.

Abstract: An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans.

Abstract: An apparatus, system, and method are disclosed for providing web-based phone services. Phone calls are initiated by a user control on a web page. A calling module uniquely identifies the telephone call and initiates calling by a dialer. Once the telephone call is established, auxiliary functions such as call monitoring, recording, transfer, or conference calling may be initiated for the call. Additional controls corresponding to the auxiliary functions may provided on the web page or a related web page. The web pages used to provide the user controls may stateless web pages.

Abstract: An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan.

Abstract: An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan.

Abstract: Systems and methods are disclosed for responding to user communications.

Abstract: An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans.

Abstract: An apparatus, system, and method are disclosed for providing web-based phone services. Phone calls are initiated by a user control on a web page. A calling module uniquely identifies the telephone call and initiates calling by a dialer. Once the telephone call is established, auxiliary functions such as call monitoring, recording, transfer, or conference calling may be initiated for the call. Additional controls corresponding to the auxiliary functions may provided on the web page or a related web page. The web pages used to provide the user controls may stateless web pages.