Abstract: A mass damper is provided for damping a mass. The mass damper includes a housing configured to couple to the mass and a plurality of electrostatically charged particles disposed within the housing, where the particles do not clump to one another or stick to the housing.

Abstract: A mass damper is provided for damping a mass. The mass damper includes a housing configured to couple to the mass and a plurality of electrostatically charged particles disposed within the housing, where the particles do not clump to one another or stick to the housing.

Abstract: A mass damping system for use in all temperature ranges, including extreme temperature environments, is provided. The system comprises a housing having bottom, side and end walls, and an inner peripheral surface that defines an interior, a mounting mechanism located on the housing, configured to mount the housing to the mass, and macro-particles disposed within the housing interior able to flow within the housing and simulate a liquid.

Abstract: The present invention discloses a scalable system for enterprise wide client interaction management across a plurality of business units. One aspect of the invention includes an enterprise wide database containing shared client interaction information and client interaction information specific to at least one of the business units, a contact center application capable of accessing the database and causing client interaction information to be displayed, and a support application capable of accessing the database, creating default and configuration for each business unit, and create information restrictions for each business unit. Another aspect of the invention includes restricting the ability to access a first customer information field based on a second customer information field.