Patents by Inventor Thomas Lverly

Thomas Lverly has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
    Publication number: 20080181389
    Abstract: Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce manager comprising a scheduler and a tracking function; and a lesson assignment function configured to receive at least one indicator of performance of the agent, and further configured to assign a lesson to the agent based on the at least one indicator.
    Type: Application
    Filed: March 31, 2008
    Publication date: July 31, 2008
    Inventors: John Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean, Mike Bourke, Jason Fama, Joseph Watson, James Gordon Nies, Thomas Lverly
  • Systems and methods for workforce optimization and integration
    Publication number: 20070206768
    Abstract: Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce manager comprising a scheduler and a tracking function; and a lesson assignment function configured to receive at least one indicator of performance of the agent, and further configured to assign a lesson to the agent based on the at least one indicator.
    Type: Application
    Filed: February 22, 2006
    Publication date: September 6, 2007
    Inventors: John Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean, Mike Bourke, Jason Fama, Joseph Watson, James Nies, Thomas Lverly