Abstract: One embodiment of the present invention is directed to a computer-implemented system that analyzes free-form text comments provided by a user (such as a customer of a company) and draws conclusions about the tone of the user's feedback, such as whether the user's feedback is positive, negative, angry, critical, or congratulatory. Such conclusions may be reflected in a single numerical value referred to herein as “emotivity.” A customer's emotivity score may be used for various purposes, such as determining whether the customer is likely to provide a positive testimonial for the company, or whether a follow-up phone call should be made to the customer to improve the company's relationship with the customer. Furthermore, a measurement of the customer's loyalty to the company may be modified based on the user's measured emotivity.

Abstract: One embodiment of the present invention is directed to a computer-implemented system that analyzes free-form text comments provided by a user (such as a customer of a company) and draws conclusions about the tone of the user's feedback, such as whether the user's feedback is positive, negative, angry, critical, or congratulatory. Such conclusions may be reflected in a single numerical value referred to herein as “emotivity.” A customer's emotivity score may be used for various purposes, such as determining whether the customer is likely to provide a positive testimonial for the company, or whether a follow-up phone call should be made to the customer to improve the company's relationship with the customer. Furthermore, a measurement of the customer's loyalty to the company may be modified based on the user's measured emotivity.

Abstract: A computer-implemented system measures loyalty of one partner to another partner in a relationship, such as the loyalty of a company's customer to the company. The first partner's loyalty is measured by obtaining information from the partner, such as through answers to survey questions, about the partner's perception of the climate of the relationship. A loyalty index function may be applied to scores associated with the answers to produce a single loyalty index representing the first partner's loyalty to the other partner. The system may recommend that the second partner change their practices to increase the first partner's loyalty index. For example, the system may recommend that the second partner improve practices related to “satisfier” dimensions of the relationship, and/or that the second partner improve practices which empirical data have demonstrated to correlate most strongly with increased loyalty.

Abstract: A computer-implemented system measures loyalty of one partner to another partner in a relationship, such as the loyalty of a company's customer to the company. The first partner's loyalty is measured by obtaining information from the partner, such as through answers to survey questions, about the partner's perception of the climate of the relationship. A loyalty index function may be applied to scores associated with the answers to produce a single loyalty index representing the first partner's loyalty to the other partner. The system may recommend that the second partner change their practices to increase the first partner's loyalty index. For example, the system may recommend that the second partner improve practices related to “satisfier” dimensions of the relationship, and/or that the second partner improve practices which empirical data have demonstrated to correlate most strongly with increased loyalty.

Abstract: A computer-implemented system measures loyalty of one partner to another partner in a relationship, such as the loyalty of a company's customer to the company. The first partner's loyalty is measured by obtaining information from the partner, such as through answers to survey questions, about the partner's perception of the climate of the relationship. A loyalty index function may be applied to scores associated with the answers to produce a single loyalty index representing the first partner's loyalty to the other partner. The system may recommend that the second partner change their practices to increase the first partner's loyalty index. For example, the system may recommend that the second partner improve practices related to “satisfier” dimensions of the relationship, and/or that the second partner improve practices which empirical data have demonstrated to correlate most strongly with increased loyalty.

Abstract: One embodiment of the present invention is directed to a computer-implemented system that analyzes free-form text comments provided by a user (such as a customer of a company) and draws conclusions about the tone of the user's feedback, such as whether the user's feedback is positive, negative, angry, critical, or congratulatory. Such conclusions may be reflected in a single numerical value referred to herein as “emotivity.” A customer's emotivity score may be used for various purposes, such as determining whether the customer is likely to provide a positive testimonial for the company, or whether a follow-up phone call should be made to the customer to improve the company's relationship with the customer. Furthermore, a measurement of the customer's loyalty to the company may be modified based on the user's measured emotivity.

Abstract: A computer-implemented system measures loyalty of one partner to another partner in a relationship, such as the loyalty of a company's customer to the company. The first partner's loyalty is measured by obtaining information from the partner, such as through answers to survey questions, about the partner's perception of the climate of the relationship. A loyalty index function may be applied to scores associated with the answers to produce a single loyalty index representing the first partner's loyalty to the other partner. The system may recommend that the second partner change their practices to increase the first partner's loyalty index. For example, the system may recommend that the second partner improve practices related to “satisfier” dimensions of the relationship, and/or that the second partner improve practices which empirical data have demonstrated to correlate most strongly with increased loyalty.

Abstract: An electronic circuit adapted to multiply/divide analog input signals, such circuit having a first set of four transistors with serially coupled base-emitter junctions arranged to produce an output current in the collector electrode of one of such transistors which is proportional to the product of currents fed into the collector electrodes of a second and third ones of the four transistors divided by current fed into the collector electrode of a fourth one of the transistors. The circuit includes a second set of four transistors, each one having a base electrode and an emitter electrode connected to the base electrode and emitter electrode, respectively, of a corresponding one of the first set of transistors to produce a current in the collector electrode thereof related to the current flow through the ohmic emitter resistance of the corresponding one of the transistors in the first set coupled thereto.